HW-Q810B - Bluetooth Connection Issues

[ENS]

Hello all,

Unfortunately I have some connection issues with my Soundbar HW-Q810B.

Is disconnecting after few seconds (4-5 sec) from any device (Bluetooth connection). I updated the firmware, also I made the hard reset to factory settings but no results.

You have any idea how to solve the problem?

Thanks a lot.

[AsadM]

Hi @ENS, let's try going through the steps on this page to determine if an inspection is required: https://www.samsung.com/uk/support/repair/