HW-Q70R Soundbar Sound muted - Page 2

Helveticus99 · ‎22-03-2020

Hello

I have a Samsung HW-Q70R soundbar, which is connected by HDMI Arc to a Samsung Q85R TV .

After a certain time (mostly around 1h) the soundbar is suddenly muted, that means no audio from the TV is played. If I switch to the TV speakers and back to the soundbar it works again. The soundbar is not turned off, just no sound is played anymore.

How can this be resolved?

Helveticus99 · ‎27-03-2020

Do you have any suggestions? By the way, I tested it again and when connected by Bluetooth the problem does not appear. It only appears while connected by HDMI Arc.

twice · ‎29-03-2020

I'm also experiencing a number of issues with the sound bar - similar issue via Arc no sound no being produced. The Smart Things app has been updated recently and I can't find any support for the sound bar. Whilst this may or may not be an issue for you - I made the mistake of resetting the sound bar Wi-fi and can't get the app to recognise the sound bar.

Helveticus99 · ‎04-04-2020

Is there a solution to the problem? Using Bluetooth connection is stable but not for HDMI Arc. Perhaps the cable could be the problem but it is not cheap to replace, so I would not do it in first place. I could also reset Soundbar and TV but then settings are lost. I have also connected a cable TV receiver to TV and read that this could be the problem but the receiver works fine.

PTLondon · ‎20-04-2020

I also have the same issue. Soundbar Q70R (bought a month ago) connected via HDMI and sound just stops.

I have to swith to TV speaker then back to sound bar. Sometimes several times.

Both TV and soundbar update with latest firmware/software.

Please advise.

Thanks

Riky78 · ‎13-06-2020

I have the same problem.

tv and soundbar bought 4 days ago.

Riky78 · ‎13-06-2020

samsung could answer the technical question?

Albason · ‎10-01-2021

Hi, I have the same issue with HW-Q70R randomly going into mute but only started after I added a SWA 8500S rear speaker set?

KQDung · ‎01-02-2021

I have the same issue with my Q70R going to mute after about 1 hour. Each time, I had to turn it off and then back on. Have anyone found out any solutions yet?

Nbrew · ‎30-04-2021

I have the Q70t and am having the exact same problem. Every time a new episode begins on a streaming service, the sound is super muffled. If I turn off the soundbar and turn it back on the sound goes back to normal, but I don't think my virtual surround is working anymore. I bought a new HDMI cable and am hoping once I replace the one that came with the soundbar, it'll be better. Both my soundbar and TV are fully updated.