17-11-2019 11:01 AM in
I've just bought the SAMSUNG QE55Q90R television + HW-Q70R sound bar and getting terrible lip sync delay on some tv channels. If i listen to the tv through its own speakers there is no problem, but once I switch on the soundbar there is a terrible lip sync issue. Does anyone know how to resolve this please?
17-11-2019 02:48 PM in
17-11-2019 03:21 PM in
It's connected via HDMI using ARC port on box.
In the TV Sound Expert settings i have the Digital audio output format set to Dobly Digital and there is a lip sync problem, but if i change the setting to PCM the lip sync disappears but i lose the better sound.
The lip sync problem only happens on some channels i.e. BBC1 so may be an issue with channels transmitted in DD and the soundbar is not handling it properly. I have read other people commenting on this and it seems to be a known problem with this and other Samsung Soundbars not handling Dolby Digital outputs well.
27-11-2019 03:37 PM in
Having precisely the same issues mate. Very annoying and a total lack of solution forthcoming. Samsung Live Chat suggested returning and replacing with the retailer. What? To get the same product with the same problem? Very frustrating as the products are superb
02-12-2019 10:06 AM in
Fully agreed with this being a massive issue which Samsung need to sort out. I bought a Q90R 55" model which came with the Q70R soundbar also.
Very impressed with the product quality when everything is working, but it seems to have a lot of bugs and issues.
HDMI ARC is not working smoothly at all for me in terms of my TV even recognising that the soundbar (which is of course also Samsung...) is a soundbar and not a Receiver? When it does connect I get poor lip sync timing through my Virgin Media box.
Needs a fix urgently!
02-12-2019 09:59 PM in
Yep I've got the Q90R and HW-Q70R
Brilliant TV and soundbar except the lip sync issues!
Only occurs on Dolby transmissions on the Virgin V6 box but fine on Netflix, Prime and Freesat!
11-12-2019 06:17 PM in
13-12-2019 06:06 PM in
I had the same issue with my 55 Q90R and the HW Q70r soundbar when connected via SkyQ. I tried pretty much everything and all the settings and then 'hey presto!' Turns out all I needed to do was to change my HDMI cable to the latest 2.1 version from my SkyQ box to the Samsung connect box and the lip sync issues have gone. Hope this helps and works for you?
13-12-2019 06:25 PM in
Thanks for the help! I wonder if I should try replacing the arc cable from tv to soundbar (which i'm using the one that came with the soundbar) or all three coming into the tv from the devices also. That could get pricey.
13-12-2019 06:34 PM in
They don't cost that much. I got mine here...
4K HDMI Cable 2M HDMI Lead-Snowkids Ultra High Speed 18Gbps HDMI 2.0 Cable 4K@60Hz Compatible Fire TV, 3D Support, Ethernet Function, Video 4K UHD 2160p, HD 1080p, 3D - Xbox PlayStation PS3 PS4 PC ect https://www.amazon.co.uk/dp/B07GYS426K/ref=cm_sw_r_cp_apa_i_5K98DbJ8VZ803