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Original topic:

HW-Q60T Sounbar whistling/crackling

(Topic created on: 22-07-2021 05:05 PM)
Damon G
First Poster
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‎14-07-2021 11:25 AM in 

Whistling/cracking noise from soundbar, not from woofer. Only happens when warmed up after around 25 minutes. Firmware updates done. Now display says no data when attempting repeat update, same for Samsung visiting employee with USB with same most recent update. Soundbar taken away for diagnostic and repair. No idea where it is, or when I can expect return. Anyone with similar issues I'd welcome any advice and guidance. Many thanks. 

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3 REPLIES 3
TessM
Mastermind
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‎14-07-2021 12:59 PM in 

Hey @Damon G ,

 

sorry to hear that you haven't heard from our engineers yet. Have you tried to give them a call to find more information about what is going on? 

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Damon G
First Poster
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‎22-07-2021 05:13 AM in 

Unfortunately I have no idea what number to call. The soundbar was just taken and I was told it was going to the workshop. If you have a number to call please forward so I can chase it up please. 

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AndrewL
Moderator
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‎22-07-2021 05:05 PM in 

@Damon G: Please can you reach out to our Help Desk via the link below, and an advisor will be able to look into this for you, and provide the relevant contact details for the Service Centre. 

https://www.samsung.com/uk/support/contact/

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