Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

HW-Q60T Sounbar whistling/crackling

(Topic created on: 22-07-2021 05:13 AM)
779 Views
Damon G
First Poster
Options

Whistling/cracking noise from soundbar, not from woofer. Only happens when warmed up after around 25 minutes. Firmware updates done. Now display says no data when attempting repeat update, same for Samsung visiting employee with USB with same most recent update. Soundbar taken away for diagnostic and repair. No idea where it is, or when I can expect return. Anyone with similar issues I'd welcome any advice and guidance. Many thanks. 

0 Likes
3 REPLIES 3
TessM
Mastermind
Options

Hey @Damon G ,

 

sorry to hear that you haven't heard from our engineers yet. Have you tried to give them a call to find more information about what is going on? 

0 Likes
Damon G
First Poster
Options

Unfortunately I have no idea what number to call. The soundbar was just taken and I was told it was going to the workshop. If you have a number to call please forward so I can chase it up please. 

0 Likes
AndrewL
Moderator
Moderator
Options

@Damon G: Please can you reach out to our Help Desk via the link below, and an advisor will be able to look into this for you, and provide the relevant contact details for the Service Centre. 

https://www.samsung.com/uk/support/contact/

0 Likes