22-08-2022 09:27 PM
12-09-2022 03:06 PM
I have had similar issues with the same sound bar QN90B 55 inch tv. Returned the first one and second one worked fine for a few hours, then lost sound. Inexplicably got it back the next day only to lose it again. Tried all the things including chat with samsung support. Advice from Samsung was to turn it off and on which doesn't seem to be working and with frequency of the issue doesn't seem to be a fix. I'll return this one shortly unless samsung can give a more concrete fix.
06-10-2022 01:24 PM
Any update? I have exactly the same problem with my HW-Q60B, I have tried every single fixup, I have updated the FW and factory reset it. Nothing seems to work
06-10-2022 06:54 PM
I returned it to Best Buy and they sent me a new one. I've not had any problems with the replacement unit.
17-10-2022 06:43 PM
I have the exact same problem. I have the soundbar connected to a Samsung QN65Q7 TV. The soundbar worked for 1 day, then no sound. I spent time on the phone with samsung support but they couldn't resolve the issue. Now I'm waiting for someone to come and pick up the unit and ship it to Samsung for trouble shooting and repairs. What a pain.
17-10-2022 07:23 PM
If you did not buy it that long ago, then I would attempt to return it to where you bought it.
31-10-2022 05:06 PM
I had the exact same issue. Had Samsung on the line and they thought it was my tv until they asked me to connect my phone to the soundbar with BT. It connected but didn’t play any sound and that is when they informed me it either had to be repaired or returned to the company I bought it at. Decided not to take my chances and returned it.
I did a check online for reviews and found that the majority experiencing the EXACT same issue were out of the US. I think it is probably just a faulty line from Samsung and it’s ridiculous they aren’t doing a recall. If anything they should upgrade customers who have forked out 250+ eur (depending where you bought it/discount) for a faulty device. Absolutely ridiculous. I’ve left a bad review on the local Samsung site but they haven’t bothered contacting me. Feel sorry for others experiencing this, I hope they can see this before buying!!!
12-11-2022 05:14 PM
Same issue.
hw-q60b associated with samsung TV QE55QN95BATXXC
Today I have updated the soundbar with Firmware 1014.
no issue for 2 hours.
pray for me 😕
14-04-2023 08:32 AM
I have the same problem since this morning. Suddenly there was no sound coming from the soundbar. A week old Samsung HW-Q60B soundbar combined with a Samsung QLED Neo 55QN85A TV. I replaced it with two extra different HDMI cables, all via eArc. I changed the settings by selecting AV soundbar only, AV soundbar+TV (Q-Symphony TV sound only audible). I connected my TV, laptop, tablet and smartphone via bluetooth but all no sound. I changed several settings (HDMI-CEC, Dolby Atmos on/off, digital output, HDMI-eARC mode). I have also changed and reset some apps and all TV and sound bar to default settings. I performed a firmware update for the Samsung HW-Q60B just to be sure. All troubleshooting steps involved hard/soft resets (TV, soundbar, Apps) and several reboots. Nothing worked and I conclude it must be due to the HW-Q60B soundbar.
I've been reading a lot of stories about this problem lately.
This product is of unacceptable quality.
I intend to return this product to propose a replacement to the seller when I get home later.