When using the K650 sound bar and two R1 Wireless speakers in surround sound mode over wifi with the latest firmware, The quailty of the sound K650 drops, sounds very muddy. As soon as you use the sound bar on it own, the sound bar improves. this is happening for a quite a few users.
can you help.
Keep the emails coming guys.
I will give it until tomorrow evening to give all a chance to send to me and then send out email to all.
If they block me I will still have your email address's on my emails from this forum.
Absolutely stunned by this respose - to suggest that the equipment is functioning within spec is totally ludicrous.
As Rob suggests, it sounds like the engineer was under pressure from above...
Rob - you have my email already but will resend to be safe - perhaps you should circulate Sean's email to all of us so we can contact him directly and apply a little more pressure...
I also have a customer service contact in Korea who, so far, has been very helpful and I will see what she has to say.
Watchdog is a thought but I suspect this product is too niche...?
Would be interested to hear what dealers people bought their kit from - mine came from John Lewis who will also have considerable clout with Samsung so may be some help - will go and see the head of their AV department here tomorrow..
The fight goes on...
When I send out email to all I will include all my contact emails including UK head office and UK/US Samsung CEO email address's.
The latter do not ignore my emails and always forward them to customer team at UK head office.
Same old, same old... Look at the number of Samsung Multiroom downloads on Google play. It didn't sell, we are using a nitche product, and they didn't get enough money from this to give a f**k. They will probably shut down the whole thing in the next few years.
This is so sad, all the big corporations are like that, but Samsung is probably the worst.
This does not mean that we should just accept this!!
Regarding the mail from Samsung, why did the engineer try and reset everything if it was working to specification when he arrived, hmmm
We all need to contact Customer services and ask for a visit from and engineer, as if start receving alot of complaints they will be forced in to doing somthing
Which I will be doing tomorrow and I suggest you all do the same
We also need to log this with watch dog!
How disappointing after having such a promising encounter with the engineer. How shocking and frustrating that he concurred readily that the FAULT exists only to have his testimony evaporate and to have been dismissed at the higher level.
I'm not sure what is involved in establishing a class action but I wonder how many there are out there, as it were, in the situation we find ourselves, who are not aware of the issue. Perhaps there is only a handful with the tainted configuration.
I almost returned my speakers within an hour of having set them up but thought I'd give it a week in case I had missed something. I went online and googled the issue and had no problem finding the US and UK Samsung communities discussing the problem. If not for the optical workaround I would have returned them as the WiFI 5.1 is not fit for purpose, in my opinion. How can Samsung ignore these posts and claim they have rectified the fault with their firmware upgrades?!!!! Disgraceful and very poor customer relations.
Thanks again Robbienobs for all your efforts.