HW-K650 and Two R1 Wirelss Speakers in 5.1 With KS7000 TV

[podavies]

When using the K650 sound bar and two R1 Wireless speakers in surround sound mode over wifi with the latest firmware, The quailty of the sound K650 drops, sounds very muddy. As soon as you use the sound bar on it own, the sound bar improves. this is happening for a quite a few users.

can you help.

[Angelo2002]

I checked the website for my model. But it is the same version I have already installed on my soundbar.

[Robbienobs]

Use this one http://www.samsung.com/uk/support/model/HW-K650/XU/

[Angelo2002]

You mean I should try to install the K-firmware on my J-model soundbar? The speaker configuration is a bit different between these models.

I don't know if that is a good idea. Also I don't know if my soundbar accepts the file.

[Robbienobs]

Personally I would give it a go but no pressure

[Angelo2002]

Well, I think I just wait for a Samsung response. Have waited so long already. A few more days (hopefully) won't make a difference.

Don't want to brick my soundbar

[Robbienobs]

No problem will email now for you. If you pm me your email address I can copy you in if you want

[Angelo2002]

Thank you! PM sent.

[Robbienobs]

No problem. Already sent the email so i have forwarded to you.

[Robbienobs]

Hi I have sent you an email

Got a response from head office but they won't deal with your issues through me 😞

[Angelo2002]

No worries Rob.

I have sent an email to Kirsty. 

Will let you know how it went.