07-12-2016 01:35 PM
When using the K650 sound bar and two R1 Wireless speakers in surround sound mode over wifi with the latest firmware, The quailty of the sound K650 drops, sounds very muddy. As soon as you use the sound bar on it own, the sound bar improves. this is happening for a quite a few users.
can you help.
16-03-2017 06:21 PM
There is a software update for the rears. I'm updating now.
16-03-2017 06:33 PM
What version did the upgrade too. Ver 12. Still having the low sound over wifi with this version
16-03-2017 06:40 PM
*****. Got all excited jumping up and down. Updated software. No difference.....!! What has this achieved. For reference HWK650 as follows :- HW-K650WWB-3109.1/0335.OR and two R7,s WAM7500WWB 3112.5/134R.
16-03-2017 06:42 PM
16-03-2017 06:44 PM
16-03-2017 06:45 PM
Grrr. Keep posting. Maybe a Samsung Moderator (very unlikely) may pick this up and give us an answer???
16-03-2017 07:48 PM
Im sure the new update was meant to allow you to adjust the volume of the rears without increasing the overall volume of the soundbar and sub. It seems that's not the case and I really can't find anything different after the update. So frustrating. Arghhhhhhh
16-03-2017 08:10 PM
I feel your pain. Mine too. Rear speaker volume adjusts soundbar too.
16-03-2017 09:06 PM - last edited 16-03-2017 09:07 PM
Same here no difference........... WAM update was definatly meant to fix volume issues but starting to get used to disappointing updates now!
I will either sell this kit and get my life back or visit head office and ask them if they want it back.
For what it's worth I have sent the below to Samsung just now and will post any responses. I am unable to post the email address on here as it just gets removed by Moderators; if anyone wants the email for UK head office customer services please PM me.
"Dear Kirsty,
16-03-2017 09:13 PM
Also not sure if you guys have noticed but the Moderators have gone very quiet on this one for some time now........... They are still out there somewhere just deciding not to comment or update on our issues.
Very quick to comment on simple issues posted by others.
I will be going on the BBC's Watchdog web site about firmware and customer service issues and hope others do the same; if they get enough similar complaints they will run it on tv and Samsung will find it hard to ignore it then.
I have tried this and succeeded when a famous PC retailer did something similar.