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HW-K650 and Two R1 Wirelss Speakers in 5.1 With KS7000 TV

(Topic created on: 02-12-2018 08:07 AM)
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podavies
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When using the K650 sound bar and two R1 Wireless speakers in surround sound mode over wifi with the latest firmware, The quailty of the sound K650 drops, sounds very muddy. As soon as you use the sound bar on it own, the sound bar improves. this is happening for a quite a few users.

 

can you help.

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Robbienobs
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Good to see you've made some progress Aid7. 

 

I found that mode 2 resolved all the issues I had with connection issues (wifi) and slow/delayed volume change, but I also had issues with the soundbar loosing sound and just having sound from Rears; even though the soundbar still displayed multi channel mode, and the volume controls worked (but only on rears). 

 

I would have to turn off the soundbar at the plug and then reconnect to the tv; after that it would be fine for a period of time and then repeat; when I use mode 2 I get none of this and no sound issues. 

 

It maybe different for you being on J series but worth a try I think. I have not tried mode 3 as mode 2 resolved all my issues.

 

P.S. See below link to BT site explaining what the changes are in each mode; it's pretty basic but may help with some understanding of what's changed. 

 

http://bt.custhelp.com/app/answers/detail/a_id/56287/~/what-is-the-wireless-mode-feature-on-my-bt-sm...

 

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abob36
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Robbie, what firmware are you running these days? I haven't updated my stuff since early 2017 and it has been mostly without issue.

 

I've had the soundbar go silent on me occasionally as well. Also sometimes the sub will make a popping sound and I have to power cycle the soundbar.

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Robbienobs
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Hi Abob36,

 

Hope you well; I am running latest I believe (See below); you on the same? 

Screenshot_20181127-185022.png

 

It's all good for me on mode 2 with no issues; I did try to swap my BT modem for a TP-LINK to get WiFi signal in summer house, but when I swapped over it was a nightmare no matter what settings I used. 

 

I am back on BT modem now for TV and surround and use tp-link as a repeater/extender. 

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Eas_3
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Hi mate, 

i have the exact same set up as you and I’m struggling to connect my R1s to the 650 soundbar.

 

ive got the 650 connected to the 7400 TV via WIFI however can’t seem to get the R1s to connect at the same time. The TV is allowing me to connect to the R1 individually but not with the soundbar too. 

 

Also the ‘speaker surround setup’ button is greyed out.

any help would be appreciated! 

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Robbienobs
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Hi Eas_3

 

First thing I would make sure of is that if your modem kicks out 2.4 and 5ghz wifi, that you check all devices and TV are on 5ghz.

 

Have you tried to connect via the Samsung app and can you group the speakers in this way prior to connecting to TV (through surround setup option) ? 

 

Do you mean the 'Wireless Speaker Manager' option is greyed out?

 

What modem do you use BT Home hub if so are you on mode 2 ? 

 

Only other thing I can suggest is to turn everything off at plug and try again, or if this doesn't work reset all speakers and reconnect (to 5ghz if relevant) 

 

If I can get some more detail I can be a bit less generic with any help I give

 

 

 

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Robbienobs
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Also going back a step and Appologies for the flood of questions.

Can you confirm (if not greyed out) have you entered into the 'wireless speaker manager' option and added the R1's this way I bin surround grouping?
My wireless speaker manager settings are in the expert settings section but may be different on yours because of tv models being different to mine.

 

Thinking about it it sounds like it's a wifi connection issue; I believe when you connect to the TV with just the soundbar, you can do this via Tv connect mode (Bluetooth), but this method will only allow one speaker to be connected at any one time.

 

To connect via surround to TV you have to be using WiFi. 

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Eas_3
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Hi mate, so I have a sky hub 2 which actually only uses 2.4ghz! Do you think this could be the problem?

I have tried using the app to connect them all however the app is again only allowing connection to one speaker at a time.

the option which is greyed out is ‘Wi-fi speaker surround setup’. 

 

Regarding the app - I’ve read a lot of people say to click on the 3 ... which is next to your main speaker however there has been no option for surround setup on the app

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Eas_3
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Hi mate,

 

another thing I’ve noticed.

ive been able to connect one of the R1 speakers to the tv directly however only one has been able to connect, the second one still will not connect.image.jpg

 

(Eas surround sound is the WiFi connection to MS650) 

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Robbienobs
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Hi

I have had the issue of only one R1 speaker before and cured this with a total reset of the modem and then resetting and reconnecting all the speakers fresh. 

 

5ghz works best for me and found that making sure all the units are of the same makes a difference to stability.

2ghz works but others have reported similar issues that appear to be resolved with a mixture of resets and changing of WiFi channels

 

See this thread; may help with people reporting slightly different solutions for them:

https://eu.community.samsung.com/t5/TV-Audio-Video/No-Surround-sound/td-p/156686

 

Personally I would unplug everything including the router, turn router only on and once online then turn soundbar and rears on. 

 

If this doesn't work I would go for a full reset of everything including router (especially as you only have one speaker showing); as before I found that the modem reset fixed the issue for me. 

Robbienobs
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PS
When I say reset router I mean full factory reset.
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