When using the K650 sound bar and two R1 Wireless speakers in surround sound mode over wifi with the latest firmware, The quailty of the sound K650 drops, sounds very muddy. As soon as you use the sound bar on it own, the sound bar improves. this is happening for a quite a few users.
can you help.
unbelievable, I went back into tvs multiroom settings after readding the surrounds with my phones multiroom app and the tvs multiroom settings showed the r1s instead of none. I clicked save then turned off the tv holding the power button until smart tv screen came up to see if it would still work after restart or would revert to silent surrounds.
Oof, now neither the tv or the app on the phone can see my r1s but they are working as surrounds. The tvs multiroom settings are greyed out and I can select from sound mode options but the led on the soundbar shows mch.
Ive tried turning off the tv, the soundbar and restarting my phone but multiroom app on phone and tv still cant recognize the surrounds.
Think they have a better chance with the fridge at the moment.........I will send another email
I have been sending quite a few as I get more PM's with contact details, so maybe they missed it in the mix.
The last time they went quiet like this they issued a firmware update shortly afterwards without advertising it........... Again this is just so they don't actually have to say it's a fix, otherwise that actually conforms there is a fault.
I will email now