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HW-K650 and Two R1 Wirelss Speakers in 5.1 With KS7000 TV

(Topic created on: 28-04-2017 12:54 PM)
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podavies
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When using the K650 sound bar and two R1 Wireless speakers in surround sound mode over wifi with the latest firmware, The quailty of the sound K650 drops, sounds very muddy. As soon as you use the sound bar on it own, the sound bar improves. this is happening for a quite a few users.

 

can you help.

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JCFARROW
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Robbienobs, any chance you could pm me the list of email addresses youve compiled? Ive been a subscriber to Which for years and am going to try and get them on the case?

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Robbienobs
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Of course no problem. I will send this to you tonight :winking-face: 

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Robbienobs
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Just received this email from Samsung;

 

Dear Mr H*****y,
 
In recognition of your concerns, our specialists have been working alongside our development teams in order to support where possible. I am currently compiling all information from your communication with our office to enter into further discussion with our HQ teams. I understand there may be further communication with the community team and will be in a position to discuss this further with you on Tuesday following the bank holiday.
 
I hope that this will be suitable.

Regards
 
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leelazer
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Well that sounds like they may be back tracking a little which is possibly pretty good news. 

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Robbienobs
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I agree........ Still being careful not to admit there is a fault, only stating its due to my concern.

But hey ho as long as the ball keeps rolling towards the goal

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Askarel
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Robbienobs, did you have my email address?

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Robbienobs
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Bonjour, oui, j'ai votre adresse merci. Je vous inclure dans les courriels vers les groupes de médias.
Merci beaucoup
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Robbienobs
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Hi JCFARROW

Appologies I have been extremely busy the last few days. Please bear with me and I will PM you the list ASAP.

Thanks for your help
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Robbienobs
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JCFARROW PM sent with contacts you asked for including my own.

On another note I have been looking into consumer rights and if I do not receive a solution or a promise of a solution on Tuesday as stated by Samsung, I will issue a request for a "letter of deadlock".
Once I have sent this and they respond, I can contact an ombudsmen, and I am sure I have enough evidence to show I have done everything possible to resolve this.

Fingers crossed we will have a positive outcome this week, but if not I am readying myself for swift action and will direct this at their CEO level.

New email sent to Watchdog now with all the email addresses I have and hopefully this will gain some response.

I and JCFARROW are contacting Which and I am also contacting trading standards regarding the changes in advertising since these issues arose, and how this has misled customers to make purchase on false advertising of this kits capabilities.

From what I understand if samsung cannot repair the goods or replace with working goods, then we can all ask for a full refund of the purchase price.

This is why they will not openly admit there is a fault. The ombudsmen will make this decision for them following assessment of evidence.
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Robbienobs
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Trading standard and Which now contacted with all email addresses supplied to them.
I have used the email thread I have from head office so they have instant record of the situation.

Lets see what happens.
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