When using the K650 sound bar and two R1 Wireless speakers in surround sound mode over wifi with the latest firmware, The quailty of the sound K650 drops, sounds very muddy. As soon as you use the sound bar on it own, the sound bar improves. this is happening for a quite a few users.
can you help.
Your resolve and determination to drive this forward in the face of adversity and to get what you paid for and what was advertised is beyond compare Robbienobbs. You're an example to all of us and others, never to give up. Your post's are always professional and well considered, stating the facts and show respect for all parties included in this. I for one feel privileged to have you in everyone's corner on this and I would like to thank you personally for that. Hopefully Samsung will eventually see sense and come good on their product advertising.
When I play the complete surround system (my Hw-k650 soundbar, sub and R1s) in 5.1 through my multiroom app, via my Samsung phone or IPad via a streaming service such as Deezer (with no wires) the sound is simply amazing, all my friends are blown away with the quality. It makes me think the problem must be coming from the TV (I have an 2016, KS 8000 series) as the hardware and firmware all works when connected via other devices through the multiroom app, some of which are not even Samsung products.
The manager at Curry's where I purchased the equipment is fully aware of this problem. I've kept him up to date with the problems and progress from the start (or lack of through this forum). I've been offered a refund in full at any point towards other equipment in the shop when our if I decide to return the equipment. At the moment I'm holding off even though I'm sick of this debacle. So why don't I? It's due to the efforts of everyone on this forum and especially to you Robbienobbs.
Many thanks for your kind words it's very much appreciated.
I too am very glad for others support and in particular for the temp workaround, as without this it would have been much worse to bear over these months.
It's good to hear curry's are supporting you but that really puts samsung to shame in my mind.
Robbienobs, any chance you could pm me the list of email addresses youve compiled? Ive been a subscriber to Which for years and am going to try and get them on the case?
Just received this email from Samsung;
I agree........ Still being careful not to admit there is a fault, only stating its due to my concern.
But hey ho as long as the ball keeps rolling towards the goal