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Original topic:

HW-K650 and Two R1 Wirelss Speakers in 5.1 With KS7000 TV

(Topic created on: 13/04/17 08:40)
podavies
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When using the K650 sound bar and two R1 Wireless speakers in surround sound mode over wifi with the latest firmware, The quailty of the sound K650 drops, sounds very muddy. As soon as you use the sound bar on it own, the sound bar improves. this is happening for a quite a few users.

 

can you help.

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Kevlarr
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From a Samsung web site...

Our flagship company, Samsung Electronics, leads the global market in high-tech electronics manufacturing and digital media. (for how much longer, if this forum is an example on how to lose customers)

Through innovative, reliable products and services (stop laughing, it's not funny), talented people, a responsible approach to business and global citizenship, and collaboration with our partners and customers (yeah, right), Samsung is taking the world in imaginative new directions (I wouldn't like to imagine where the world will end up.)


I'm curious that if we added up all the money spent (on any Samsung product) by just the people on this forum in say the last 1-2 years, then use this to forecast how much they will lose when we stop buying their products.

I used to have a Samsung mobile a few years back. Needless to say that I'm now on my second Sony and very happy with it.
We bought a Samsung ecobubble washing machine a few years back (more the wifes department) but she's not been happy with that because it occasionally refuses to spin as it is unable to overcome an uneaven load balance. Needless to say that the next one will probably not be a Samsung.

The TV I got in the bundle is set on the twin tuner Freesat. This occasionaly loses channels from the channel list, defaults to BBC 2 (102) when it was turned off whilst on ITV HD (111), 111 is set to my local region but occasionally changes to the London region. Needless to say that the next one will probably not be a Samsung.

 

I think I can see a pattern starting to form.

JCFARROW
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Thanks again for your efforts I will PM you now. 

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Monkfish
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Good luck guys, though also keep in mind what your desired outcome is, as it certainly seems that Samsung's foray into firmware updates is over. 

 

Watchdog etc is certainly a good idea, as this is the only reasonable way to get Samsung to admit a fault, and then you can return the item under warranty. 

 

Or if you can still take it back to the retailer, take it back. 

 

Boxing things up is a pain, but when you start doing it, it's done quick. 

 

There are better rear wireless solutions at this price point, albeit still needing optical. 

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Woody12
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I bought the KS7000 and the HW-K650 sound bar late last year from Richer Sounds. I decided to buy a couple of R1s about a week ago from them to create a true surround sound. The initial setup was easy, I downloaded the Samsung multi-room app on my iPad, followed the instructions in the R1 manual and with the Expert Settings-Wireless Speaker Manager-Multiroom Link Type functionality I had setup perfect wifi sound from the HW-K650 and both R1s. I noted that my iPad wifi connection in the top left screen showed 'Multiroom'. The very next day I turned the TV on and everything had dropped from the Multiroom wifi. I have tried resetting everything, repeating what i did initially and all components are definitely on the same wifi connection. The TV's Expert Settings-Wireless Speaker Manager-Multiroom Link Type is no longer available.

 

Grouping the speakers and listening to music via the multi-from app is fine but desperately want to get the TV and speakers working in wifi again.

 

Richer Sounds came out yesterday and they couldn't fix it.

 

I haven't read all the posts in this forum but I suspect there are many unhappy customers.

Apologies if I'm logging the same issue, but it's frustrating when I had the perfect setup a week ago.

 

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JCFARROW
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Another victim of Samsung! Private message your email address to Robbienobsif you want to be part of the list of unhappy customers he's sending to watchdog.  Samsung's stance is the issue has been resovled and we can all move on and live happily with our 5.1 surround sound which works perfectly!! Complete and utter joke.

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DJDunk
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Yet another one here. Bought the 55KS8000 and the K650 soundbar from Richer Sounds recently, then subsequently 2x R1 speakers. I have the same issues with WiFi sound (and also ARC as it happens) and have to use optical. This means using 2 remotes and putting up with the speaker grouping constantly resetting.

 

I also have issues with the apps, especially Amazon Video which we use a lot. Always crashing, giving error messages sometimes English, sometimes in German, sometimes in Japanese! I have to unplug the TV to get the app working again and have to re-sign in on pretty much a daily basis. Extremely frustruating for myself and my family.

 

I bought this TV specifically for the simplicity of the connect box, but it's been nothing but trouble. I've put a lot of work in to mount this TV and hide the cables - if I have to return it, it'll be very, very dissapointing. 

 

I've always had Samsung TV's and never encountered as many issues as I have with this one. What's gone wrong at Samsung??

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Robbienobs
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I have circa 20 email addresses at the moment. 

 

If you want to get involved please pm me your email address. 

 

Thanks to all

frustrated
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I can't understand Samsung's attitude, so we have at least 20 UK upset customers, there are likely to be many others that monitor this thread without contributing. I also seem to remember that the US Samsung forum had a very similar topic.

 

I wonder what John Lewis' attitude would be to this issue should I try to return due to poor performance? I don't want to go down this route as in principle the samsung 5.1 offering COULD be good.

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PIRATE
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Wanted to throw my hat in the ring as well

 

pm'd my email.

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Robbienobs
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Thanks to all again.

 

Addresses still coming in and now at 25.

 

I may put off sending out emails for another day to give more a chance to pm me. 

 

Thanks for the messages too guys; all read and appreciated. 

 

Keep them coming..... If you are reading these and haven't joined the forum or posted, please do so as the more we have the harder we will be to ignore. 

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