How disappointing after having such a promising encounter with the engineer. How shocking and frustrating that he concurred readily that the FAULT exists only to have his testimony evaporate and to have been dismissed at the higher level.
I'm not sure what is involved in establishing a class action but I wonder how many there are out there, as it were, in the situation we find ourselves, who are not aware of the issue. Perhaps there is only a handful with the tainted configuration.
I almost returned my speakers within an hour of having set them up but thought I'd give it a week in case I had missed something. I went online and googled the issue and had no problem finding the US and UK Samsung communities discussing the problem. If not for the optical workaround I would have returned them as the WiFI 5.1 is not fit for purpose, in my opinion. How can Samsung ignore these posts and claim they have rectified the fault with their firmware upgrades?!!!! Disgraceful and very poor customer relations.
Thanks again Robbienobs for all your efforts.
