Re: HW-K650 and Two R1 Wirelss Speakers in 5.1 With KS7000 TV - Page 27

podavies · ‎07-12-2016

When using the K650 sound bar and two R1 Wireless speakers in surround sound mode over wifi with the latest firmware, The quailty of the sound K650 drops, sounds very muddy. As soon as you use the sound bar on it own, the sound bar improves. this is happening for a quite a few users.

can you help.

Nick0 · ‎22-03-2017

Sorry Madtuts, I misunderstood. I seem to have all that set up OK but I was looking for "Receiver" in my list of speakers but it does not appear. I think my TV is a newer version than that shown on the video.

Bryantay · ‎22-03-2017

Madtuts... This sound very promising!

You don't work for Samsung do you? Wait a minute, what am i thinking... of course you don't work for Samsung! If you did you'ld have NO knowledge of your products, rarley ever respond to your customers, imply that every one is just imagining things, patronize us when we ask for help, and generally care less what your customers think of you.

Thnaks, ...and Looking forward to trying this out.

Robbienobs · ‎22-03-2017

Like it

Madtuts · ‎22-03-2017

One more thing I forgot about is that you have to have the TV sound setting on Bitstreem and Dolby Digital

As TVs can not pass 5.1 through the TV in PCM mode

Tovle · ‎23-03-2017

@Madtuts wrote:
For TV-ARC to work Anynet+ has to be turned on, on the TV and on the sound bar
to then connect a HDMI 2 cable between the ARC ports on the sound bar and TV
Then on the sound bar select the input D.IN and the TV will find your sound bar
once this has happened you can select receiver
and by using this method your Tv remote will control the sound bar

hope this helps as it uses the D.IN

Your suggestion did actually WORK! I'll be damned. And yes, had a 1.4 HDMI cable. It switched to TV ARC but no sound at all. Not on the soundbar, nor rear speakers. I changed it with a HDMI 2.0 and the soundbar got sound but not the rear. So I physically turned the volume up on the rear speakers and it grouped it in multiroom app, sat all three devices on same volume level - VOILÁ! It actually worked! Tried it on Netflix, Plex, BluRay, YouTube (some worked, some didn't) and all worked!

It's 1:00 AM in Norway and I woke my wife playing to loud but who cares! We can live like a normal couple again. She even smiled when I said it's now working.

Thanks alot for the fix Madtuts.

Robbienobs · ‎23-03-2017

Thanks guys

Madtuts this is great work......... If only samsung would have advised on the set up instead rolling out firmware updates with not support.

I will try this later when I get home but sounds like this system is not fully capable of wifi only connection, and as I have said before they need to remove the option for multichannel/WiFi connection to TV to save all sorts of issues for new customers.

Thank God this last firmware update looks to have fixed the issues and we can go back to one control and surround sound!

Still a very bitter taste in my mouth regarding customer service on all fronts, but I am sure if this is finally fixed its a victory for us all!

Tovle · ‎23-03-2017

@Robbienobs wrote:
Thanks guys

Madtuts this is great work......... If only samsung would have advised on the set up instead rolling out firmware updates with not support.

I will try this later when I get home but sounds like this system is not fully capable of wifi only connection, and as I have said before they need to remove the option for multichannel/WiFi connection to TV to save all sorts of issues for new customers.

Thank God this last firmware update looks to have fixed the issues and we can go back to one control and surround sound!

Still a very bitter taste in my mouth regarding customer service on all fronts, but I am sure if this is finally fixed its a victory for us all!

I tested it again when I woke up and had to configurate the sourround again in order to make it work. I tried grouping them on the TV but it didn't work. I noticed that I could only make it work when the soundbar is recognized as D.IN in the multiroom app. I had to toogle between the sources on the bar before I was able to click on the three dots and group them as sourround.

The multiroom/TV Soundconnect is not working as advertised, but I can live with this solution in the meantime

Robbienobs · ‎23-03-2017

Thanks. Can you confirm if you can use the tv control still to adjust the soundbar volume?

Nick0 · ‎23-03-2017

Hi Madtuts,

I agree that your method works. The method is more or less the optical cable workaround but allows the soundbar to be controlled by the TV Remote which is indeed a benefit.

However, It doesn't address the real issue ,which Samsung need to fix, of the lack of wireless connectivity to produce acceptable 5.1 over WiFI so that no cable is needed which is especially desirable if you have the soundbar wall mounted.

I have had the HDMI(ARC) set up from the start but didn't think to select TV(ARC) to get decent levels of sound from the 5.1 rears. I don't think it should be necessary to use the app when the facility is available on the TV already. Whilst the 5.1 sound is available and the sound bar is controlled by the TV Smart remote, and the sound bar shows MultiChannel on Soundbar + 2 Speakers, the level of sound seems slightly lower than that I have available using only the optical cable with the HDMI cable detached. My experience is not as effective. Maybe my HDMI cable is not good enough but TV (ARC) is displayed.

Interestingly, I have never seen "Receiver" as an option on the Speakers list before, but that option to connect to "Receiver" appears initially when having turned off AnyNet+, I switch the sound bar power off and on and then enable AnyNet+ . "Receiver" is then replaced by Samsung HW-K650, showing it has detected the sound bar.

Tovle · ‎23-03-2017

@Robbienobs wrote:
Thanks. Can you confirm if you can use the tv control still to adjust the soundbar volume?

You have to calibrate the sourround using Multiroom app. Once you've saved you will only need TV remote to adjust the whole system sound (Soundbar+R1).

However, the multiroom function where all devices pushes out same amount of sound when listening to music doesn't work.

abob36 · ‎23-03-2017

Yes, the TV remote controls the audio now and the surround does work, but it does surround differently than it did with the optical. Also, selecting optical out on the TV, the soundbar will not work, because it is configured for ARC and you cannot choose D.In to be optical.

When using optical and playing on my Wii U (Zelda Breath of the Wild is GOAT, seriously) I would hear audio in my rear speakers that sounded convincing like it was surround (Wii U only outputs PCM). With ARC, I hear nothing on the rears now when playing and I cannot do anything to get it to work unless I turn ARC off and go back to optical, so that is a bummer.

Nick0 · ‎23-03-2017

I got this response fromSamsung Support when I enquired about the Wi-FI prblem with the HW-K600. Does anyone know what is the significance of the underlined phrase?

"Please be informed that the R1 acts as a base if they are on 5.1 surround sound. Please try the following troubleshooting steps provided below on your R1 to solve the issue :

1. Reset the speakers, touch and hold the Volume (-,+) button at the same time for 5 seconds.

2. Adjust the volume of the R1, ensure that it is not in a low volume.

3. Pair the R1 to the Multiroom app.

4. Set the R1 to the soundbar for surroundsound.

5. Play Versache on the Floor music or Jurassic Park movie to check the effects of the surround sound.

Please let us know the result after completing the troubleshooting steps. Should the same issue persists, don't hesitate to contact us so we can still assist you for further checking."

Needless to say, I have little confidence that the advice is of any value.

abob36 · ‎23-03-2017

I see the issue! We are not playing Versache on the Floor!! That is the missing piece to this puzzle. I was trying Versace on the Floor. Silly me.

On a more serious note, that is good to know about the R1 reset, not that I have had any issues with mine.

Robbienobs · ‎23-03-2017

Hi

The underlined phrase makes no sense to me. Will try anything to get this resolved.

I am going to purchase a new hdmi tomorrow to ensure its hdmi 2 and test fully. I will also try the reset and turning up volumes etc.

It will still have specs not operating as advertised but just want good surround now with volume control through TV control........ I am not sure if they will ever fully resolve this and be fully WiFi.

Also just a quick question. When I use mine with the optical workaround, it doesn't turn off the sound bar with the surround speakers............ Does it put everything in standby when hdmi is connected as suggested?

Thanks in advance for your help

Will report back.

Tovle · ‎23-03-2017

Also just a quick question. When I use mine with the optical workaround, it doesn't turn off the sound bar with the surround speakers............ Does it put everything in standby when hdmi is connected as suggested?

Hi Rob,

The HDMI solution is working seamlessly with TV and sound bar. It turns everything on/off with one single click on the power button on the TV remote. Everything works like if you´d group them over WIFI, except that with HDMI it´s actually working as intentionally.

NB! If you can´t hear the rear speakers, make sure input source is set to D.IN, ungroup and re-establish / go through the sourround setup in Multiroom app. Worked for me so far.

Robbienobs · ‎23-03-2017

Thanks Tovle,

Really appreciate it.

Tovle · ‎23-03-2017

No, thank you

Honestly, I´m not a forum-kinda-guy, but I saw all the effort and energy you put into this and I decided to register and try to contribute - just because of you. Sounds strange that I´m telling you to do the basics like group them when in D.IN mode but it´s the only way I got it working. If you wanna test the surround on Netflix, Dare Devil is good for that - especially open scene on episode 2, season one (When the character is laying in the container)

Robbienobs · ‎23-03-2017

Thanks Tovle,

Appreciate your kind words. I am also not one for forum input but I habe never been one to go down quietly. There have been a few people on here for while fighting with me, and the optical workaround they came up with was a great stop gap, letting us use the surround sound until samsung got their finger out.

I am open to all guidance no matter how simple the instructions. I think being in here for so long and facing issue after issue, it became a bit of a wood for trees kind of scenario with a certain expectation for the firmware to fail, and a reluctance to go "fiddling" with settings and leads yet again to get it working.

Fresh minds is exactly what this needed and the timing was just right, given the last update and recent input from newbies. It's just a shame samsung are not giving some specific set up directions at the moment, instead of leaving customers to take the lead again; but I am continuing to push for this at head office on principle more than anything.

It's amazing after all this time of asking Samsung head office emailed me this afternoon offering an engineer to visit my house and investigate my set up! ....... Talk about locking the gate after the horse has gone......I will get a new hdmi ASAP and test but I see no reason why it won't work given others have succeeded.

It appears all that's left to resolve is that the surround sound U groups when switching between music and TV sources, and the full wifi solution (the latter won't happen in my lifetime), but I can put up with this now I will be able to use one control and everything operating in synergy as it should. :smileyhappy:

abob36 · ‎23-03-2017

Please have an engineer visit! Because all of these things are not resolving the actual issue: 5.1 over Wi-Fi. This has worked in the past. And we can all hear the rears, albeit the soundbar drastically over powering them. We are so close. Even using optical, having to re-create the Surround group is not practical. I have not tested the HDMI ARC fully to determine if my surround settings get reset every time, but if they do, this again is not a practical solution.

Robbienobs · ‎23-03-2017

Hi abob36,

Yes, after reading your post I will go with the offer of engineer visit regardless, and come up with a list of items not working as advertised. In addition to abob36, If anyone wants me to make some representation of particular issues please let me know, then I won't waste the opportunity presented.

This is a copy of the email I received (I have to blank the surname or the Moderators will delete the post) :

Dear Mr ******, should it be preferable for an engineer to attend and assess, this can be arranged. If you can please advise any dates or days which would be suitable for a visit to be arranged, I can book this in for you.

It's a shame this wasn't offered withing the first 50 requests I made though......... Huff

leelazer · ‎23-03-2017

Hmmmmmm. Cant get it to work for me without losing the ability to pass a hdmi source through the soundbar to the TV. If I set up as suggested and try to choose the source that's connected through the sound bar I get a message that says hdmi already selected as a speaker. Please press source to choose a connected source. B*gger. 😢

Original topic:

HW-K650 and Two R1 Wirelss Speakers in 5.1 With KS7000 TV