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Original topic:

HW-K650 and Two R1 Wirelss Speakers in 5.1 With KS7000 TV

(Topic created on: 17/03/17 19:13)
podavies
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When using the K650 sound bar and two R1 Wireless speakers in surround sound mode over wifi with the latest firmware, The quailty of the sound K650 drops, sounds very muddy. As soon as you use the sound bar on it own, the sound bar improves. this is happening for a quite a few users.

 

can you help.

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AntS
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@Monkfish wrote:

I'm sure there will be a lot of people here that are happy you have responded Ant. And it is good. 

 

Though you may not have much new to say, "managing expectations" is something that all companies have to focus on - it can be more important that what you actually deliver. Toiling away in the backoffice is great, but perceptions are what matter. Who knows whats going on behind closed doors? The development teams may be continuing to develop their firmwares in isolation for example. Or perceived to. 

 

Even if there is not much news, I'm sure the guys here (visible and lurking) would be happy for weekly status updates - say on a Friday afternoon. 

 

That way you'll build your community, people will get behind you, the pitchforks will be in *less* demand, and expectations will be managed. 

 

(I may no longer have the k650, but I am a happy owner of other Samsung equipment, including a nice unsmart TV that I bought in 2007 and has gone strong for 10 years now.)


No worries. And good points raised, Monkfish. I'm happy to keep folks updated from now on in - even if it's non-news. 


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frustrated
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Can I suggest something.

When Samsung test a new firmware, prior to release it is standard engineering practice to use a defined hardware setup to ensure 1. The reported issue is resolved and 2. That no unexpected bugs have been introduced. 

As far as I can tell there is little or no  official samsung information regarding how to setup the 5.1 system. Could samsung please let us know the various settings for WiFi, arc, optical for both the tv and where appropriate the sound bar. If the samsung testers and the end users use the same settings we should hopefully get to the desired outcome sooner. A note of the firmware builds used would also help. 

Also is there a preferred setup for getting 5.1 when using a samsung KS  tv and the Hwk650 and R1 combo?

 

Robbienobs
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Email from Samsung;

 

Dear Mr ******,

 

This does appear to be an unusual case, in that the update provided has been tested and has addressed the reported volume issues within our test facility.

 

Given that you and other members of the community have advised that this has not resolved the issue with your products, as before I have reported this back to our AV department who are completing further testing. These updates are supplied from our global headquarters in South Korea, who have also been made aware of this in order to support.

 

With the above in mind, I can continue to liaise with our AV department daily to provide information to yourself until this is resolved suitably, but must advise that you are already in contact with the senior point of escalation within Samsung UK, and that not only would we not be able to accommodate a visit or meeting, but there would be no further team with which to put you in contact should you attempt to visit. I must again recommend continuation of contact by email or through community.

 

As above, I will continue to update you and trust that moves will have been made by the next time we speak, following the weekend.

 

Regards

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leelazer
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Hi all

 

I was thinking it might also be helpful to get some info on what the firmware has meant to have done in more detail. My understanding was that this update would allow us more control over the rear speakers not just fix the volume issue. Obviously neither things seem to have happened this time but a bit more info on what we are expecting would be most helpful.

 

Lee 

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Robbienobs
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Hi frustrated 

 

Totally agree with your comments

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AntS
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@frustrated wrote:

Can I suggest something.

When Samsung test a new firmware, prior to release it is standard engineering practice to use a defined hardware setup to ensure 1. The reported issue is resolved and 2. That no unexpected bugs have been introduced. 

As far as I can tell there is little or no  official samsung information regarding how to setup the 5.1 system. Could samsung please let us know the various settings for WiFi, arc, optical for both the tv and where appropriate the sound bar. If the samsung testers and the end users use the same settings we should hopefully get to the desired outcome sooner. A note of the firmware builds used would also help. 

Also is there a preferred setup for getting 5.1 when using a samsung KS  tv and the Hwk650 and R1 combo?

 


I've forwarded your post on to our Audio Visual peeps at Head Office to see what info and advice we can get for you, @frustrated.


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Robbienobs
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AntS

 

Good work o  forwarding comments......... Keep up the communication and we will all live in peace and serenity with you :smileyhappy:

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AntS
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@Robbienobs wrote:

AntS

 

Good work o  forwarding comments......... Keep up the communication and we will all live in peace and serenity with you :smileyhappy:


:smileyhappy:

 

Arnold Rimmer01.jpg

 

(Secretly/not-so secretely happy to increase my postcount. But I've got some way to match Angelo_O's 11,059 posts on the Italian Community here. :smileysurprised:)


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AntS
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And good point raised there @leelazer. I've added that to what I've sent off for @frustrated.


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Robbienobs
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Great this is exactly what's needed............ Keep this up and you might increase your Kudos count as well :smileywink:

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