When using the K650 sound bar and two R1 Wireless speakers in surround sound mode over wifi with the latest firmware, The quailty of the sound K650 drops, sounds very muddy. As soon as you use the sound bar on it own, the sound bar improves. this is happening for a quite a few users.
can you help.
Sorry to read there is still and problem around this set-up. I had obviously hoped that the previous attempts to correct the issues you guys originally reported would have proved more effective.
As this doesn't appear to be the case, I completely get your frustration and understand your desire to now escalate it further.
As I have mentioned before, the community was, in part, meant to collect your feedback and help to drive improvements to our products and services. While it was always going to require a little trial and error in the first few months, the expected teething problems should not have had an impact on the service you have received, nor led to the community having to become a repository of your collective (yet understandable) frustrations while we work out our processes.
Of the many things we imagined the community might be used for, a means to 'co-ordinate a strike' would not have bee one of them.
Obviously you are all free to escalate the issue across whatever contact channels you wish, Samsung or otherwise. However, I would ask that we all refrain from sharing individuals e-mail addresses. If they work in a different area, unrelated function or are out of the office for any time there could be a delay getting a response. It is for this reason the teams work from shared inboxes, which are all accessible from our Contact Us page.
If needed the moderation team will look to remove email addresses from the posts, however my hope is that will not be neccesary.
I also suggest, if it isn't too much of an ask, that you all continue to provide the detail on the technical issues you face as this thread can still be a useful hub for the product teams to refer to.
I will again escalate this matter to our product teams in Korea and make it very clear that we still need to engage with you all and provide a suitable response in a timely manner.
Again, I am sorry this thread still needs to be open.
Thanks for the response albeit after a very long spell of absolutely no contact from Samsung Moderators.
I appreciate you wish us all to direct our frustrations through the correct channels but unfortunately after some months now of attempting to have this corrected there has been nothing but useless updates to firmwares, and no continuity in contact from Samsung via this forum or any other means of contact.
Again selected posted comments have been removed which is bias censorship in my view and does nothing but frustrate the issues further.
The email address's shared on here are not personal but to group inboxes for the UK Samsung Customer Services (the real one not the "contracted out" team we have do deal with when going through your "Contact us"proceedures) . All the information I have obtained including names and emails are freely available on line if searched for, and your own UK CEO encourages direct contact in instances exactly like this, so I find the censorship hard to swallow.
This is in no way a personal attack on yourself but these Moderator comments are very quick to appear when your senior team at head office are to be involved, but no comments appear from Moderators when numerous people on here have specifically asked for comment from said Moderators!!
I have even been banned from this forum previously for trying to push this along and if it wasn't for other customers protests on here I am sure this would still be the case.
It appears my patience has finally run out after these months and I will be making a stand at your UK Head Office in Chertsey.
Robbienobs sounds like you will be our knight in shining armour!
In all seriousness you summed up everything nicely and I give you my full support.
Samsung cannot get away with this it's a complete joke.