When using the K650 sound bar and two R1 Wireless speakers in surround sound mode over wifi with the latest firmware, The quailty of the sound K650 drops, sounds very muddy. As soon as you use the sound bar on it own, the sound bar improves. this is happening for a quite a few users.
can you help.
Hi, will it please be possible to link the workaround via optical cable as I have not been able to locate it as there has been so many posts. I don't even use my system as there is just so much feedback and distorted noise that I am ready to smash it into little pieces and post it back to Samsung...
This looks like good news guys... We might be getting somewhere...
I sent an email to the Samsung authorised repair centre A1TV in Edinburgh explaining all the problems I've had and what I've gone through to try and fix it (see my previous posts)
They forwarded on my email to Samsung UK.
I've just received this email back from A1TV 15 minutes ago...
We have had a reply from Matt Cobb there is a software update coming out for the M5 samsung will contact you direct
Don't panic JCFARROW
Samsung head office confirmed today there is still an update due for the R1's (or WAM's as they call them) to deal with volume issues and allow more volume adjustment , and just waiting for her to confirm when the update is likley to be released following her contact with tech team.
Email states I will receive a confirmation shortly..........so hopefully a date is forthcoming and not another endless wait
This is the top of food chain in UK customer services.......... Presidents Office of Escalations.