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Original topic:

HW-K450 Soundbar Connected to my 49" MU8000 with TV Soundconnect is frequently jittery

(Topic created on: 07-06-2020 02:21 PM)
bleen
First Poster
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Audio & Video

I've had this setup for a couple of years and for the most part everything works fine, but I'd say twice a week the sound gets very jittery (e.g. it cuts in and out as though it looses its connection for a half second, then reconnects, then looses it again...) 

 

Is this a known issue? Is there a known solution? 

 

For troubleshooting purposes, can anyone explain how to disconnect/reconnect my tv using "Soundconnect"?

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2 REPLIES 2
AndrewL
Moderator
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@bleen: In order to connect your soundbar to your TV using SoundConnect, press the Source button on the soundbar remote and select 'TV'. If the function is supported on your TV then a message will appear on screen asking if you want to connect via SoundConnect - to complete the connection, select 'Yes' using the TV remote. To disable SoundConnect, select a different source using the soundbar remote.

If the distance between the TV and Soundbar exceeds 5 meters, the connection may not be stable or the audio may stutter. If this occurs, relocate the TV or Soundbar so that they are within operational range, and then re-establish the TV SoundConnect connection.
- Recommended pairing range: within 2 meters.
- Recommended operational range: within 5 meters

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bleen
First Poster
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Audio & Video

Thanks for the reply ... I am able to connect to my TV (by pressing source until it reads TV) without a problem. It's just that one I do I get jittery audio from time to time. 

 

The soundbar is located directly below my TV and they are less than one meter apart. 

 

Any other suggestions? 

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