Although I've had it a good few years, never having a problem with it, my home cinema system is throwing a fit. It seemed to start when the blu ray/ dvd drawer wouldn't fully extend. I gently pulled it and inserted the disc and it seemed to work okay. The next day, when I switched it on, it now cycles through "LOAD", "No DISC" repeatedly, even when trying to use "D in", "AUX" or any other setting. I've disconected the drive from the rest of the unit, no difference. I've reset the unit whilst it was in stand by mode, nothing. It's not dirty inside, all very clean looking. Anyone know what's going on... Please help.I've looked over the net all to no avail.
Solved! Go to Solution.
My HT5500 was picked up yesterday by courier and taken away to be repaired. Will post again when all functioning again hopefully!!
The unit will be always disconnected from WiFi when I get it back!
Update for this Canadian Samsung customer:
Connected yesterday, Wednesday, July 1st with James, through Samsung Canada support Chat line.
Samsung Chat Line for Canada:
Did not have to wait very long to get connected and this was yesterday, on a holiday here in Canada (our country’s Birthday), so I thought they would have reduced staff and therefore longer waiting times. So I was very pleased with that.
Before I tried connecting to the chat line, I had written up a little script before just so I could write everything down I wanted to say and not forget anything while I was rushing to type. I just copied and pasted my little script into my chat, once I got connected.
That little chat included my DVD model, the issue (constant reboot loop), when it started, the fact I knew it is a global issue and I also copied/pasted the link to the EU Community chat line to prove it was a known global issue.
So that way when I copied/pasted that note into the chat, everything I wanted to say was there , including the link to the chat room.
With all that information, he transferred me to someone in the TV & Audio support team, which did not take long at all, and when the 2nd agent read my note, he did not even hesitate.
He asked me for the following:
He then advised that he would email me a shipping label (which he did advise may take a couple of hours to receive the email and it did take a couple of hours.
They sent my, by email, shipping label for FedEx and I’m shipping it out tonight, Thursday, July 2nd.
I live in Prince Edward Island and it is shipping to a repair centre in Ontario - a couple of thousand Kilometres away.
I had to ask (so make sure you do as well) if both the shipping and the repair would be free of charge - they are. I asked to make sure they were free of charge but also to get it in writing.
Agent also said that it should take about 7-10 business days from them receiving it.
Hope this helps someone else in Canada. Thank you to all on this chat for the updates and advice. It certainly helped and saved me going out to buy a new system.
I’ll keep you posted on any updates. Thank you.