18-06-2020 02:18 PM
Although I've had it a good few years, never having a problem with it, my home cinema system is throwing a fit. It seemed to start when the blu ray/ dvd drawer wouldn't fully extend. I gently pulled it and inserted the disc and it seemed to work okay. The next day, when I switched it on, it now cycles through "LOAD", "No DISC" repeatedly, even when trying to use "D in", "AUX" or any other setting. I've disconected the drive from the rest of the unit, no difference. I've reset the unit whilst it was in stand by mode, nothing. It's not dirty inside, all very clean looking. Anyone know what's going on... Please help.
I've looked over the net all to no avail.Solved! Go to Solution.
21-06-2020 02:22 PM
Mam HT-J5500 robi mi to to iste, uz som to chcel kladivom rozbit. Samsung support ma posiela na diagnostiku k autorizovanemu servisakovi len kolko ma to bude stat neviem. Mysim ze zariadenie uz bude mrtve online sa to nebude dat vyriesit na kolko nevydrzi zapnute
21-06-2020 02:38 PM
I've been asked to elaborate on the problem by Samsung UK Twitter support, I don't think I missed anything.
21-06-2020 02:41 PM
@PeterZidek: Servis nepomoze..nevedia o tom a chu menit mechaniku, alebo dosku..Treba pockat kym bude fix a potom mozno prepalia fw v servise zdarma..snad..
21-06-2020 02:42 PM
@MishM73 wrote:
So, should we leave the boxes plugged IN to the internet with the ethernet cable or not? 😕
Quite simply, due to Samsung's apparent inaction, no one knows.
21-06-2020 02:44 PM
Its a worldwide and multi-type problem. Mine is BD-J5900/EN. As far as I was able to test there is no communication happening between startup and first reboot so it is unlikely Samsung can fix this remotely.
21-06-2020 02:47 PM
Here The Same problem: HT-J4550, Netherlands
21-06-2020 02:48 PM
Just got off PC after a live chat with Samsung
basically they said this
aware of problem and specialists engineers are looking into it
we cannot give a time frame for fix but rest assured we will find one
wouldnt admit to what's caused the problem
wont post anything on website or forums until headquarters give them the heads up
left me in limbo still! Have taken screen shots of conversation. Explained I've been a loyal customer but didn't go down road of what happens if no fix
21-06-2020 02:49 PM
@pOwl wrote:
Its a worldwide and multi-type problem. Mine is BD-J5900/EN. As far as I was able to test there is no communication happening between startup and first reboot so it is unlikely Samsung can fix this remotely.
I agree. It looks to me that the only realistic work around would be to send out the original chipsets, to replace the ones affected. Which is only any good, if like me, you don't mind desoldering the current part, then replacing it with the new one.
21-06-2020 02:57 PM
21-06-2020 03:12 PM