18-06-2020 02:18 PM
Although I've had it a good few years, never having a problem with it, my home cinema system is throwing a fit. It seemed to start when the blu ray/ dvd drawer wouldn't fully extend. I gently pulled it and inserted the disc and it seemed to work okay. The next day, when I switched it on, it now cycles through "LOAD", "No DISC" repeatedly, even when trying to use "D in", "AUX" or any other setting. I've disconected the drive from the rest of the unit, no difference. I've reset the unit whilst it was in stand by mode, nothing. It's not dirty inside, all very clean looking. Anyone know what's going on... Please help.
I've looked over the net all to no avail.Solved! Go to Solution.
19-06-2020 01:32 AM
Same exact issue here in US. Started this afternoon. This is definately not just a simple failure.
This is either a firmware update fail or someone planted a timebomb in the code.
I am not sure this can be fixed because of the short cycle time of the reset. There maybe no way to stop it to load new firmware.
19-06-2020 01:39 AM
Here the same Germany
19-06-2020 01:53 AM
I to just now experienced this same problem with my HT j4500 in Canada called Samsung support they told me to unplug for a minute and do the reset and it didn't work so they referred me to a technician.... Seems like it's to coincidental that all of us have the same problem at the same times
19-06-2020 01:53 AM
19-06-2020 01:55 AM
Also the technician they referred me to their numbers out of service ...
19-06-2020 02:34 AM
Im having the same issue in Mexico, I bet Samsung sent a software version with errors, now I expect support to fix it
19-06-2020 03:00 AM
I tried to put an old update, in usb, but impossible, I don't know how they are going to fix it. Samsung, please do something, or give me my money back !!!
19-06-2020 03:15 AM
19-06-2020 03:17 AM - last edited 19-06-2020 03:18 AM
The same problem is occurring on the HT-J5500K
Same issue in latin america
https://eu.community.samsung.com/t5/Audio-V%C3%ADdeo/home-theater-samsung-ht-j5500k-zx/td-p/1811806/...
19-06-2020 03:17 AM
Hay un foro en espanol, te paso el link. de donde sos? fuerza desde paraguay!!!