Although I've had it a good few years, never having a problem with it, my home cinema system is throwing a fit. It seemed to start when the blu ray/ dvd drawer wouldn't fully extend. I gently pulled it and inserted the disc and it seemed to work okay. The next day, when I switched it on, it now cycles through "LOAD", "No DISC" repeatedly, even when trying to use "D in", "AUX" or any other setting. I've disconected the drive from the rest of the unit, no difference. I've reset the unit whilst it was in stand by mode, nothing. It's not dirty inside, all very clean looking. Anyone know what's going on... Please help.I've looked over the net all to no avail.
Solved! Go to Solution.
They just took mine and will send it next Tuesday, apperantly they have no clue on what is going on. I don't know whether samsung send a memo to all their agents or not. But I was informed that I was the fifth client in the city and I should expect a fee after fixing it, but no way I pay any fee. So, now I'll just have to wait.
First time posting, but have followed this thread from the outset!
I am in the UK and just thought I'd let fellow uk'ers that my unit was collected by DPD on 30/06/20 has had the appropriate repair by Repairtech and is being delivered tomorrow!
Without it for 3 weeks but patience has paid off! I did have to chase Samsung via chat after 10 days though to instigate the repair! But Repairtech were very good at communicating updates.
Hoping everything will be in order tomorrow!
You've gotta send it back in to them to try and fix it. I just sent mine yesterday
I'd suggest hitting them up via chat. It's a lot faster to connect to an agent because I tried calling and the text option and both options took forever and I never got through to someone
My last update from the Netherlands,
After some contact with Samsung (see my previous posts) finaly send my HT-J4500/EN to Servilux in Arnhem on June 30th.
is was delivered ther July 1st, I got some mail on Juli 3rd (mails doesn't pass thru my anti spam settings), so i called servilux yesterday. Got confirmed that unit was repaired and would be send back.
Just received my unit back, connected it, started it without video output, but with sound.
power cycled it and got back my good old HTS.
Although I purchased mine in 2016 it was repaired under warranty.
According to the Servilux "Service Order" the unit was reset and tested.
Turn around time is about 3 days excluding shipping.
As we say in the Netherlands: Eind goed, al goed.
(if the outcome is good, the road is forgotten).
Hey guys, UPDATE from Spain. Sending emails didn't work here, so I called Samsung España costumer service center and I was given a number/address where to bring my device for fixing in my city!
after a day my device was fixed, works perfectly, free of charge!
advice: CALL, emailing doesn't work!