Hello MuratD,
Ah but the did find a solution to all our issues. Warenty or not. Just call them and give them all the information they ask: Name, date issue started, time, what occurred when it happend to be possesed, address, a good number to contact you if needed, e-mail address. They will explain lots of stuff ,but by this time you are just glad to have them say we will pay for shipping and repairs(allbeit one time). As we where all waiting for Samsung to inform and recognize the issue, they where trying to figure out how to get everyones issue fixed. This is the best way the can do it.
1. have us call and complain;so they know what the issues is....then wait and begin brain-storming.
2. Have us call and get a fix-it ticket( although they could not do that for only those whom purchased extended warrenties, because the issue went world wide) So they decide to flip the bill in shipping and repair. And hope those would do so.
3. Inform you how lament they are and hope you are still a customer.
All while Not posting clear consice information and exposer to the public. Ok that was just me still being upset I waited about 3 weeks to call and reading posts/blogs and FB. When I read they had a solution and solved the proble. I was cunfussed( i guess I expected them to come to my door or mail me a refund/ cupon to replace or fix it. But ***** they have soooo many peeps also not all are registed even though they/we/I did notpurchase ext. warenty. Seems harsh for the most part , but it is real I got my shipping label Kristine very nice and informative too patient and a counsiler as I was still emotionally charged. But, now on my way to USP to drop off my DVD in a box and then to track progress and wait. Sounds fun huh. ok good luck give them a call be patient as we are all calling and it takes apprx. 30-45 min to process fix-it-ticket. Andnot the call service fault the Samsung could not provides us a quick explaniation nor a resolve. ok done
