Although I've had it a good few years, never having a problem with it, my home cinema system is throwing a fit. It seemed to start when the blu ray/ dvd drawer wouldn't fully extend. I gently pulled it and inserted the disc and it seemed to work okay. The next day, when I switched it on, it now cycles through "LOAD", "No DISC" repeatedly, even when trying to use "D in", "AUX" or any other setting. I've disconected the drive from the rest of the unit, no difference. I've reset the unit whilst it was in stand by mode, nothing. It's not dirty inside, all very clean looking. Anyone know what's going on... Please help.I've looked over the net all to no avail.
Solved! Go to Solution.
@samsung So reading through this thread and the similar USA community thread, there is a fix for this through a firmware update. Why can you not post the firmware and steps to update it online? Also, why are customers in the rest of the world not offered the same repair service as your UK and USA customers? Am I smelling discrimination here? Is our business not worth the same to you?
Update from 🇬🇷 :
On Friday, and while I had previously talked to Sumsung Support and agreed to take the unit to the service, a guy called to offer free courier pick up and delivery. Who would not agree to this? After confirming same, ‘ve been told someone would call me on Monday to arrange pick up!
On Monday the mob of my wife rings (never gave them that number) from the service centre to arrange repair. He was redirected to me.
The same guy called me to advise me where to take the unit for repair. I told him I was offered pick up & delivery and he said had no idea about this.
On Tuesday, I called the Sam. Support. The story goes again, and it appears they do not offer pick up & delivery. And what about the guy who called me??? Will call you tomorrow, they said.
Two days have passed and no signal from them yet.
Planning to take the unit to the service centre on my own.
Will keep you posted.
What happen with this issue? I've the same trouble with my Ht J4500 in France and is out of warranty for .. a month.
Any solution without going to an "official Samsung Center" which is far away from home?
What a pity from this company about this international problem and without any communication. Does it mean the problem is bigger than it appears (hacking ?)?
Samsung could not say "out of warranty so you have to pay to fix it." Perfectly running system has been defected by their action (software update!). This is not our fault. It is unbelivable how they did this. Very careless job. All over the world you make all of your systems down. Not good for Samsung. I hope they can solve this for every consumer. Otherwise Samsung name will be defected as our systems.