Although I've had it a good few years, never having a problem with it, my home cinema system is throwing a fit. It seemed to start when the blu ray/ dvd drawer wouldn't fully extend. I gently pulled it and inserted the disc and it seemed to work okay. The next day, when I switched it on, it now cycles through "LOAD", "No DISC" repeatedly, even when trying to use "D in", "AUX" or any other setting. I've disconected the drive from the rest of the unit, no difference. I've reset the unit whilst it was in stand by mode, nothing. It's not dirty inside, all very clean looking. Anyone know what's going on... Please help.I've looked over the net all to no avail.
Solved! Go to Solution.
Update on this. Statement we've just received for UK & Ireland users is:
"Samsung is aware of an issue affecting a small number of devices causing them to be continuously rebooting. If we recognise your model as one that is potentially affected then we are happy to offer a Free of Charge repair to rectify this issue only, once confirmed by our nominated Authorised Service Centre."
In other words, it's best to get in touch with the Samsung Audio/Visual Support teams directly, and they will advise/assist you from there.
Edit: I've also marked this post as the topic 'solution' to make it easier for folks to see.
I received an email from RepairTech about 15 minutes ago, confirming receipt of the unit and saying that it will be passed to an engineer shortly for assessment. Did you get an email like this? How long afterwards did you get confirmation that the repair had been completed successfully?
I had the problem in my Bluray, it is being fixed in the store, for free, BUT TODAY THE SAME PROBLEM HAPPENED ON MY SAMSUNG TV!!!!!!!!! WTF???????
To be frank, I'm not surprised that it was a reflash once they'd opened the Bluray box.
I suspect they had to discharge the eeprom first by crossing some terminals or even removing it (thats a solder job!).
Either way the box and system are not designed to update without access to the user interface or over the web automatically (which is where we all came in....).
Thanks again this has been very informative.
Time to be more insistent with them methinks!
Well, mine seems to have hit a snag at Repairtech, they say that they have reported the fault back to Samsung. Samsung initally said that Repairtech were awaiting parts, then when pressed reverted to the line that it is an ongoing issue with their technical team. The unit is a HT-J4550, perhaps they are yet to write new firmware for this model? Or perhaps it needs a new board or chip? Who knows! I'll keep you posted on progress.
Incidentally, the agent initially told me that he'd spoken to Repairtech, but then later in the call said that they hadn't answered the call when he'd tried them. I'm awaiting a call from a supervisor as I really hate it when people lie (especially when they're not very good at it!)
Update from 🇬🇷 :
On Friday, and while I had previously talked to Sumsung Support and agreed to take the unit to the service, a guy called to offer free courier pick up and delivery. Who would not agree to this? After confirming same, ‘ve been told someone would call me on Monday to arrange pick up!
On Monday the mob of my wife rings (never gave them that number) from the service centre to arrange repair. He was redirected to me.
The same guy called me to advise me where to take the unit for repair. I told him I was offered pick up & delivery and he said had no idea about this.
On Tuesday, I called the Sam. Support. The story goes again, and it appears they do not offer pick up & delivery. And what about the guy who called me??? Will call you tomorrow, they said.
Two days have passed and no signal from them yet.
Planning to take the unit to the service centre on my own.
Will keep you posted.
I have seen your solution post and despite your protestations, this is not a solution.
This is a RECOMMENDED ACTION.
What is required is an update that advises the recommended resolutions for each of the affected players by type of player.
If this means that each player needs to be returned to a service centre for repair, by reflashing the firmware (because it cannot be done in-situ or over the web), then this should be made plain.
Then affected users can take the appropriate action and arrange for a repair.
It is the lack of valid information (and total silence) from Samsung that is frustrating everyone affected and is framing future purchasing decisions - short & long-term.
@samsung So reading through this thread and the similar USA community thread, there is a fix for this through a firmware update. Why can you not post the firmware and steps to update it online? Also, why are customers in the rest of the world not offered the same repair service as your UK and USA customers? Am I smelling discrimination here? Is our business not worth the same to you?
when I called the service, they told me that they're supposed to change mainboard and I need to pay 750 TRY. they have to solve it free since problem is not a customer error.