Although I've had it a good few years, never having a problem with it, my home cinema system is throwing a fit. It seemed to start when the blu ray/ dvd drawer wouldn't fully extend. I gently pulled it and inserted the disc and it seemed to work okay. The next day, when I switched it on, it now cycles through "LOAD", "No DISC" repeatedly, even when trying to use "D in", "AUX" or any other setting. I've disconected the drive from the rest of the unit, no difference. I've reset the unit whilst it was in stand by mode, nothing. It's not dirty inside, all very clean looking. Anyone know what's going on... Please help.I've looked over the net all to no avail.
Solved! Go to Solution.
Thanks for solution. Contacted Samsung via webchat and as per solution Samsung said it was a known problem and have arranged to collect unit and if problem is found to be power cycling issue, they will repair free of charge. I've to expect a call in 24/48hr for date when unit will be uplifted.
Have to say I found the chat live! system very efficient. Support person was working from home. She was very helpful.
Just received an email from the repair center saying they have replaced the firmware/software and all test are passed.
Was all organised simply through webchat and has been a thoroughly simple process throughout.
I am lucky the UK support has been so very good for this issue.
Will post again when I receive it back.
I received an email from RepairTech about 15 minutes ago, confirming receipt of the unit and saying that it will be passed to an engineer shortly for assessment. Did you get an email like this? How long afterwards did you get confirmation that the repair had been completed successfully?
My player is BD-J5900 stopped on 18.06.20. COME ON SAMSUNG....REALLY🤔🤭
SAME BLOODY ISSUE HERE IN CYPRUS/EUROPE!!!!!!!!!!!!
SAMSUNG BETTER FIX PROBLEM SOON, OTHERWISE ALOT OF UNHAPPY CUSTOMERS
GOING FOR OTHER BRANDS IN THE FUTURE.🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
I've been on hold twice for today 30mins each time and each time it rings then goes dead....every time I try and start a chat via the chat assistant no one is available. Super frustrating 😡😡😡😡
Today I was in contact with the repair centre I waiting for there replay so I can bring mine J4500 for an sofware update.
This is in the Netherlands I will let you know of they fix mine machine