!-- End Google Optimize -->
Support

Open search

HT-J4500 home cinema, cycling on and off repeatedly.

Highlighted
SOLVED
Navigator

Although I've had it a good few years, never having a problem with it, my home cinema system is throwing a fit. It seemed to start when the blu ray/ dvd drawer wouldn't fully extend. I gently pulled it and inserted the disc and it seemed to work okay. The next day, when I switched it on, it now cycles through "LOAD", "No DISC" repeatedly, even when trying to use "D in", "AUX" or any other setting. I've disconected the drive from the rest of the unit, no difference. I've reset the unit whilst it was in stand by mode, nothing. It's not dirty inside, all very clean looking. Anyone know what's going on... Please help.

I've looked over the net all to no avail. 

1,059 REPLIES 1,059
Highlighted

For al the Dutch:

Whatsapp contact gehad met Samsung met de vraag of er al meer bekend was uit Korea en dit antwoord gekregen.

 

Ha André, het probleem is bekend bij ons!

Het is voornamelijk gebeurd met toestellen die verbonden waren met het internet. Je kan kijken of het helpt als je deze internetverbinding ongedaan maakt.

Anders kan je naar een van onze servicelocaties/experience stores om een "Factory reset" te laten doen :smiling-face:

 

 

Hoe ik een internetverbining ongedaan moet maken zou ik niet weten,
maar gelukkig is het servicecenter rotterdam niet zo ver weg.

 

Succes allemaal

Highlighted

Dus na de App bel ik met Samsung om te vragen of er een afspraak gemaakt moet worden etc. 

Maar het call center weet nergens van en zagt dat we moeten wachten op een update.

 

Lekker zooitje.

Highlighted
do you have the Email CEO link under Contact? send an email!
Highlighted

Arranged for pick up and repair over chat this afternoon. Need your serial number to validate it's an eligible model. CS rep on the chat was very good - waiting for a call from the repair agent tomorrow.

 

Ireland support well briefed on this now anyway

Highlighted

Brasil,  cidade de Goiânia,  estado de Goiás. Estou com o mesmo problema com meu HT-J5500K/ZD e falei também que toda a linha J está com vários relatos de problemas nas redes sociais, you tube, facebook, twitter de vários países do mundo. Entrei em contato com o suporte, expliquei sobre o loop infinito do liga e desliga, me disseram que não sabiam de nada, que não tinha problema algum na linha desse aparelho. Me mandaram ir numa Assistência mais próxima de minha casa, e eu fui. Já me cobraram um valor só para olhar o problema na Assistência Técnica da Samsung, meu HT está em análise e eu aqui em plena Pandemia de Coronavirus, preso em casa e sem minha central de entretenimento favorita. Espero que a Samsung reconheça o erro catastrófico nesse possível erro de atualização, visto que meu HT estava conectado a rede de internet Wi-Fi e que respeite seus consumidores mundiais e faça o reparo sem cobranças, porque acredido que esse seria o mínimo que teria de postura de uma empresa desse porte com toda sua deslumbrante marca. Infelismente me sinto arrependido de ter deixado meu HT online, se tudo der certo nunca mais o deixarei conectado e se não der certo, nunca mais compro produtos da marca Samsung e vou relatar para todos os que conheço e não conheço sobre o que não fizeram por mim consumidor leal da marca Samsung no Brasil.

Highlighted

They want to charge us and it's their action that caused it, plus , if you did fix it who's to say it would happen again immediatly, it's still happening to people today that just now turned on their machines. I've already went out and bought a Sony player, just bend me over.

Highlighted
They win, you gave up. Certainly a lot will end like you...
Highlighted

Canada, Quebec same thing

Highlighted

Its a very short term win for a company if they lose a client.
This is leaving such a bitter taste in my mouth, I may never buy any Samsung product again.

I'm not sure that saving the cost of fixing or replacing a Blu-ray player is worth my entire customer lifetime value?

However, this kind of trade-off assumes they are conciously managing the issue. Samsung's response is so haphazard and uncoordinated, it looks likes they are just fumbling their way through.

 

All these community forums and support channels! It makes is appear like they are investing in support and taking it seriously, but it just ends as a Byzantine system where one part of the organisation has no idea what's happening in another.

They even went and ticked this problem off as solved, even though these is no solution and not even an explanation of what went wrong. Its just akward.

 

I wish we could see some leadership from Samsung on this issue, but that does not seem to be on the card 😞

Highlighted

I don't class this as Solved! Far from it! Still awaiting a call from Samsungs service agent to collect in the UK but others haven't managed to get that far. Please remove the Solved until it is fixed?

Top Liked Authors