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Original topic:

HT-J4500 home cinema, cycling on and off repeatedly.

(Topic created on: 25/06/20 11:29)
scotchbaz
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Although I've had it a good few years, never having a problem with it, my home cinema system is throwing a fit. It seemed to start when the blu ray/ dvd drawer wouldn't fully extend. I gently pulled it and inserted the disc and it seemed to work okay. The next day, when I switched it on, it now cycles through "LOAD", "No DISC" repeatedly, even when trying to use "D in", "AUX" or any other setting. I've disconected the drive from the rest of the unit, no difference. I've reset the unit whilst it was in stand by mode, nothing. It's not dirty inside, all very clean looking. Anyone know what's going on... Please help.

I've looked over the net all to no avail. 

1 ACCEPTED SOLUTION
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AntS
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Cheers guys!

 

Update on this. Statement we've just received for UK & Ireland users is:

 

"Samsung is aware of an issue affecting a small number of devices causing them to be continuously rebooting.  If we recognise your model as one that is potentially affected then we are happy to offer a Free of Charge repair to rectify this issue only, once confirmed by our nominated Authorised Service Centre."

 

In other words, it's best to get in touch with the Samsung Audio/Visual Support teams directly, and they will advise/assist you from there.

 

 

 

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Edit: I've also marked this post as the  topic 'solution' to make it easier for folks to see. :thumbs-up-sign-emoji-modifier-fitzpatrick-type:


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1,061 REPLIES 1,061
MishM73
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Hi, I’m in the UK. Mine is the HT J4500. Started last Thursday.

Dave81
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Same issue here:

In the UK with an HT-J4500.

It's been malfunctioning since last Thursday.

cup-of-tea
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Thery have told those that matter a solution is being workres on. For most of us that's, that's enough.... for now.

 

But i feel i have to re-etterate that its not a simple thing. Think of a 70 year old that lasty month plumped for one of these players and has only just mastered the wonders of the "Play" button, do you think a user like that even knows how a USB dongle solution (for example) would work? Any solution has to require as little consumer imteracrtion as possible.... and that needs time - certainly longer than a week.. running on a skeleton staff.

 

Now, let's say if samsung had a press release in the news. Would that placate everyone? No, you would have people complaing and our devices would still take as long to fix.

 

On a personal level. I'm a shielded patient. Thanks to a stroke, i'm limeted to only having functional use of 1 arm and very limited walking ability. My entire anti-boredom regime is watching blu-rays and this PC.... yet am i railing at samsung? Am i threatening even increasing legal action? No, i know what they have to do and im giving them time.

Krisb60
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HT-J5500/XU

 

UK

LouisFromFrance
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Même probleme en France ! j'ai un Home cinéma HT-J4200 qui à les memes Symptômes depuis jeudi 18 Juin 2020 ! De plus, je n'ai plus de son , je suis obligé de regarder la TV en mode son TV !

 

Same problem in France ! I have a Home Theater HT-J4200 which has the same Symptoms since Thursday June 18, 2020! In addition, I have no more sound, I have to watch TV in TV sound mode!

Gruff
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@cup-of-tea wrote:

Yes it's been a week. 

 

Have you, by any chance, been watching a TV programme called... oh, what's it's name?... oh yes, "The News". If you had yopu woulkd have realiosed the world is in the middle of a global pandemic. Everywhere is operating at a reduced capactity.

 

The issue with our players is clearly a software issue. Do you know how easy it is to have a puncuation mark in the wrong place or  enter the wrong value? Once it's been found, a solution has to be devised... and then the hard work begins, a fix has to be worked out. A fix that even the most un-technically minded has to be able to do.

 

... and all that is expected in just a few days?


I'm with you there. I am fed up with the OTT attitude of people with no patience, who can't be bothered to read the whole thread. I know there is a lot to read but there is a lot of useful information. I posted, on Friday, that Samsung were aware of the issue and were working on a solution. I am fully aware, as you are, that the worst thing they could do is rush a 'fix' out that has not been fully tested and '*****-proofed'. Everybody should calm down and wait. Talk of trashing your machine because it is currently a brick, or impulse buying a replacement is patently premature. These people will then complain when Samsung produce a fix. If only they had patience and had waited.

BenJammin72
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Agreed, it will be fixed when it's fixed. it cant be helped. 

Now im trying to work out how to stop all the emails pinging in.....

Gruff
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@BenJammin72 wrote:

Agreed, it will be fixed when it's fixed. it cant be helped. 

Now im trying to work out how to stop all the emails pinging in.....


Just remove this topic from your subscriptions. You can still follow it normally, but don't get all the emails😀😀😀

Gilbertoo
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To be fair, an awful lot of people are more reliant on home entertainment during the lockdown so to be without it will genuinely make things more difficult for people.


Samsung should have tested this properly.  They didn't so people are quite right to be feel peeved about this.

Gruff
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@Gilbertoo wrote:

To be fair, an awful lot of people are more reliant on home entertainment during the lockdown so to be without it will genuinely make things more difficult for people.


Samsung should have tested this properly.  They didn't so people are quite right to be feel peeved about this.


I'm 'peeved' that this has happened, but I still have the patience to wait for a solution 🤔🤔🤔

Gavin79
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Gruff if it wasn't for tbe peeved users and the vadt majority of us whom posted and phoned samsung direct to be told they were u aware of any issues, patience wouldn't come into it, Samsung would have swept it under carpet, most of us spent Thur through to Monday before Samsung finally came clean...

Not about patience, it's about lies and lack of integrity, i, like vast majority an not going to destroy my system but instead wait "patiently" for a fix that is highly unlikely materialise...

This is the reason many of us us have taken the approach that we will simply cease to purchase Samsung hardware if no fix appears, not being petty or impatient but rather go with a company whom doesn't prompt many like samsubg have informed, including myself to take my item to a subcontracted electrical company for a £60 callout fee +repair cost (even though and engineer cannot repair this fault at this time)

An upfront statement would have been fine rather than me having to make 3 seperate calls to Milan to be told the same thing, tgat they were not aware of any issues with their hardware.

You feel free to go on purchasing Samsung goods, bobody stopping you but we'll see.if your patience shines through when the next glitch affevting their large screen TV's hits and they are telling you they haven't heard of any issues.

Enjoy
Gruff
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@Gavin79 wrote:
Gruff if it wasn't for tbe peeved users and the vadt majority of us whom posted and phoned samsung direct to be told they were u aware of any issues, patience wouldn't come into it, Samsung would have swept it under carpet, most of us spent Thur through to Monday before Samsung finally came clean...

Not about patience, it's about lies and lack of integrity, i, like vast majority an not going to destroy my system but instead wait "patiently" for a fix that is highly unlikely materialise...

This is the reason many of us us have taken the approach that we will simply cease to purchase Samsung hardware if no fix appears, not being petty or impatient but rather go with a company whom doesn't prompt many like samsubg have informed, including myself to take my item to a subcontracted electrical company for a £60 callout fee +repair cost (even though and engineer cannot repair this fault at this time)

An upfront statement would have been fine rather than me having to make 3 seperate calls to Milan to be told the same thing, tgat they were not aware of any issues with their hardware.

You feel free to go on purchasing Samsung goods, bobody stopping you but we'll see.if your patience shines through when the next glitch affevting their large screen TV's hits and they are telling you they haven't heard of any issues.

Enjoy

Gavin, you have just proven my case. If people had read my post, on Friday, that Samsung were aware of this issue, they could have challenged the support staff (who probably had not read the latest internal company update). The person I spoke to obviously had. Samsung, the company, were not lying to people. It was only ill informed support staff who were. Have all the facts before accusing a company of lying to it's customers. 

Gavin79
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I did read the posts and we DID challenge the support staff...

What point have i proven?
Why no statent issued on news and why is it on Samsungs official Facebool page, pop in any search item and you'll get a return, pop in bluray and you would think it was some obscure alien tech that doesn't/never existed...
Gilbertoo
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But why must people be patient?  There has been no communication about this issue.  This issue must surely be affecting thousands of people around the world.  I only found out about this problem through an AV forum; had I not done found the discussion about this, I would have binned my machine and spent hundreds of £ on a new one; no doubt many people have already.  Samsung must be more communicative and timely with this.

 

You seem to directing your disdain towards the wrong people.

LouisFromFrance
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Same problem in France! I have a HT-J4200 Home Theater that has had the same symptoms since Thursday June 18, 2020! In addition, I have no sound, I have to watch TV in TV sound mode!

Sparks5
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My ht-j4500 has got the boot cycle as well. IM in Ottawa Canada. 

Aale
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From uk here too. I have encountered the exact same issue with my bluray system since last week. I am now of the belief that it is due to a recent software update I downloaded and not the driv/hardware itself as we all have different systems.

 

I checked the samsung website, it took me to the Australian website which discussed this exact issue and said it could be one of three issues:

1) reader (cleaned)

2) the software (updated before)

3) the hardware (unsure)

 

I also called customer service and they said they are aware of the issue and are investigating. 

B12558
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Hi, 

 

same problem in FRANCE with my HT-J5550W. How can we solve this issue on this model in FRANCE

Dubl1ana
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Same here, same model HC and I'm in Romania and the issue occurred Thursday evening too. Trouble is that Samsung statement did not reach their customer support here, so they just redirected me to the authorized service who confirmed they got several similar repair requests since Thursday. So, I reckon Samsung rolled on a faulty system update around Wed-Thurs of last week?...

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AlexG3
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I have a HT-J5500 cycling between "No Disc" and "Load".

 

Samsung have promised to collect the unit and repair for free.

I'm in the UK

CJM13
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A few members have said that when Scam-Sung find a solution they will need an email address to send the fix.

My question is :- They didnt need an email address to sabotage our units so why would they need an email address to unsabotage our units ?