HT-J4500 home cinema, cycling on and off repeatedly.

[scotchbaz]

Although I've had it a good few years, never having a problem with it, my home cinema system is throwing a fit. It seemed to start when the blu ray/ dvd drawer wouldn't fully extend. I gently pulled it and inserted the disc and it seemed to work okay. The next day, when I switched it on, it now cycles through "LOAD", "No DISC" repeatedly, even when trying to use "D in", "AUX" or any other setting. I've disconected the drive from the rest of the unit, no difference. I've reset the unit whilst it was in stand by mode, nothing. It's not dirty inside, all very clean looking. Anyone know what's going on... Please help.

I've looked over the net all to no avail. 

[Gavin79]

Oh it's ok, we've just to be "patient" 😂😂
Patient while one Samsung agent informs us to perform a certain action in order to book our repair whilst a different samsung agent denies this is the case and we follow a link that brings us to Samsung main site for products and services of which none of our hardware features...

[Giovanni959]

Why is this not a worldwide solution?

[Gruff]

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@Gavin79 wrote:
Gruff if it wasn't for tbe peeved users and the vadt majority of us whom posted and phoned samsung direct to be told they were u aware of any issues, patience wouldn't come into it, Samsung would have swept it under carpet, most of us spent Thur through to Monday before Samsung finally came clean...

Not about patience, it's about lies and lack of integrity, i, like vast majority an not going to destroy my system but instead wait "patiently" for a fix that is highly unlikely materialise...

This is the reason many of us us have taken the approach that we will simply cease to purchase Samsung hardware if no fix appears, not being petty or impatient but rather go with a company whom doesn't prompt many like samsubg have informed, including myself to take my item to a subcontracted electrical company for a £60 callout fee +repair cost (even though and engineer cannot repair this fault at this time)

An upfront statement would have been fine rather than me having to make 3 seperate calls to Milan to be told the same thing, tgat they were not aware of any issues with their hardware.

You feel free to go on purchasing Samsung goods, bobody stopping you but we'll see.if your patience shines through when the next glitch affevting their large screen TV's hits and they are telling you they haven't heard of any issues.

Enjoy

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Gavin, you have just proven my case. If people had read my post, on Friday, that Samsung were aware of this issue, they could have challenged the support staff (who probably had not read the latest internal company update). The person I spoke to obviously had. Samsung, the company, were not lying to people. It was only ill informed support staff who were. Have all the facts before accusing a company of lying to it's customers. 

[Gavin79]

I did read the posts and we DID challenge the support staff...

What point have i proven?
Why no statent issued on news and why is it on Samsungs official Facebool page, pop in any search item and you'll get a return, pop in bluray and you would think it was some obscure alien tech that doesn't/never existed...

[ElNecio]

Join the Facebook group where this problem is being discussed

https://www.facebook.com/groups/561079594538531/

[thorpe]

I just talked with Samsung support in CZ and SK. The answer is that Samsung is aware of the topic and is working on a solution. Once they have it they will inform us (did not know how exactly, so they told me to call again if nothing happens in the next 2 weeks). In any case, we should not take the devices to service as they would not be able to repair it yet anyway. So this will be a waiting game for now, but at least, contrary to monday, now they acknowledge that the issue exists... So I hope it will get fixed at some point

[Kev21]

AntS, you appear to be talking complete rubbish!

[AntS]

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@Gavin79 wrote:
Thanks, just spoke with Samsung agent, contrary to advice given here, i've been told to sit tight and keep checking Samsungs page for an update. So don't jump on the phone just yet, still bo change and no bookings being taken to get hardware in for repair

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@Jules01 wrote:
Thanks. I’ve just been given pretty much the same advice from Samsung too.

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Good advice to perhaps wait - and cheers for trying it out. Appears I’m a little quicker off the mark than my colleagues on this one.

(You can blame my eagerness to let you guys know the latest if you want – I don’t mind. )

[AntS]

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@Giovanni959 wrote:

Why is this not a worldwide solution?

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This particular Community is only supported by the Samsung UK & Ireland team, so I can only definitively speak for them. It may be that the teams in other countries have the exact same response to this as we do, but it’s best to find out from them directly.

[Gilbertoo]

But why must people be patient?  There has been no communication about this issue.  This issue must surely be affecting thousands of people around the world.  I only found out about this problem through an AV forum; had I not done found the discussion about this, I would have binned my machine and spent hundreds of £ on a new one; no doubt many people have already.  Samsung must be more communicative and timely with this.

You seem to directing your disdain towards the wrong people.