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Original topic:

HT-J4500 home cinema, cycling on and off repeatedly.

(Topic created on: 24/06/20 10:56)
scotchbaz
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Although I've had it a good few years, never having a problem with it, my home cinema system is throwing a fit. It seemed to start when the blu ray/ dvd drawer wouldn't fully extend. I gently pulled it and inserted the disc and it seemed to work okay. The next day, when I switched it on, it now cycles through "LOAD", "No DISC" repeatedly, even when trying to use "D in", "AUX" or any other setting. I've disconected the drive from the rest of the unit, no difference. I've reset the unit whilst it was in stand by mode, nothing. It's not dirty inside, all very clean looking. Anyone know what's going on... Please help.

I've looked over the net all to no avail. 

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AntS
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Cheers guys!

 

Update on this. Statement we've just received for UK & Ireland users is:

 

"Samsung is aware of an issue affecting a small number of devices causing them to be continuously rebooting.  If we recognise your model as one that is potentially affected then we are happy to offer a Free of Charge repair to rectify this issue only, once confirmed by our nominated Authorised Service Centre."

 

In other words, it's best to get in touch with the Samsung Audio/Visual Support teams directly, and they will advise/assist you from there.

 

 

 

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Edit: I've also marked this post as the  topic 'solution' to make it easier for folks to see. :thumbs-up-sign-emoji-modifier-fitzpatrick-type:


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Marty15
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I have exactly the same problem, as others have also commented. Also tried the reset function without success. Suspicious! Software update issue?

Jar27
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Same model and same issue!  Very annoying. 

Jar27
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Response from online chat assistant:

Our engineers are already working for a resolution with regard to this. Rest assured that this will be fixed as soon as possible.

scotchbaz
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@Jar27 wrote:

Response from online chat assistant:

Our engineers are already working for a resolution with regard to this. Rest assured that this will be fixed as soon as possible.


Well that's something at least. Fingers crossed. 

hdano
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I ALREADY REPLACED ALL CAPACITORS ON POWER SUPPLY, NOT HELPED, THEN REPLACED ALL ON MAIN BOARD :face-with-tears-of-joy: :face-with-tears-of-joy: :face-with-tears-of-joy: :face-with-tears-of-joy:

As electrician, I do not think there will be easy fix for us, as the device continuously reboots, so it can not get IP address and start to download anything now from internet as a fix.

Same for USB. 

The only way will be some kind of USB emergency update, if sw engineers have it in this device.

scotchbaz
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@hdano wrote:

I ALREADY REPLACED ALL CAPACITORS ON POWER SUPPLY, NOT HELPED, THEN REPLACED ALL ON MAIN BOARD :face-with-tears-of-joy: :face-with-tears-of-joy: :face-with-tears-of-joy: :face-with-tears-of-joy:

As electrician, I do not think there will be easy fix for us, as the device continuously reboots, so it can not get IP address and start to download anything now from internet as a fix.

Same for USB. 

The only way will be some kind of USB emergency update, if sw engineers have it in this device.


Thank you for doing this, as it has saved me the bother. I checked the capacitors with a meter and they all seemed okay, so I'll not go down that road. I just wish that someone from Samsung would reply to this thread, at the very least, to assure us that they're doing all they can to help. Really bad public relations from such a big company in my opinion. 

lg13mza
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Ours was on Ethernet too.
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Jay86
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Yes, I had my plugged in to modem all the time. One more point, if someone is roughly guessing the units are 'timed' and capacitors burn itself after certain hours of play. But the catch here is NOT every one of us plays enough to set off the clock in our units all together at the exactly same time/day. Although I bought it in Dec 2017, which I still have receipt for, I hardly run it in first year.

And lastly, doesn't matter if it's cheap trick to make some cash by Samsung, I am going to ditch it for Sony. Period.
Spysteven
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Hi, i hope i'm in the right forum, My Samsung HT-J4530 is in a similar loop where it starts up, says load and then says no disc before switching off and repeating. At first we thought the player had just run its course and is too old to run but seeing this forum thread that might not be so. We too opened the top casing to see inside and can't find any hardware issues. If this is some sort of kill switch and samsung are unable to resolve it we will be switching to another brand because this is just bad business otherwise.

CJM13
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Me too.
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Spiros
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Hello from Greece,

 

mine HT J4200 was working ok this morning but not anymore. It was connected via Ethernet.

Need a solution asap!

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Owenk
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I have the same problem - started yesterday sometime

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AntS
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@scotchbaz wrote:

@hdano wrote:

I ALREADY REPLACED ALL CAPACITORS ON POWER SUPPLY, NOT HELPED, THEN REPLACED ALL ON MAIN BOARD :face-with-tears-of-joy: :face-with-tears-of-joy: :face-with-tears-of-joy: :face-with-tears-of-joy:

As electrician, I do not think there will be easy fix for us, as the device continuously reboots, so it can not get IP address and start to download anything now from internet as a fix.

Same for USB. 

The only way will be some kind of USB emergency update, if sw engineers have it in this device.


Thank you for doing this, as it has saved me the bother. I checked the capacitors with a meter and they all seemed okay, so I'll not go down that road. I just wish that someone from Samsung would reply to this thread, at the very least, to assure us that they're doing all they can to help. Really bad public relations from such a big company in my opinion. 


Hi @scotchbaz & everyone else!

 

Cheers for letting us know about this one. :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

 

Just got confirmation at our end that this issue is being investigated by Samsung. Any news on it that we hear from our end, we'll let you guys know.  :thumbs-up-sign-emoji-modifier-fitzpatrick-type:


AntS
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Hi all,

 

No  further news from our end as of yet. 😞

 

The UK & Ireland team are also trying to get an understanding of the exact models affected for UK and Ireland users. I know that some of you UK & Ireland guys have stated your model number already (and I've collated those), but if you've not done so, can you let us know in this thread? (I've assumed it's the  HT-J4500 for those of you who haven't stated it, but it would be good to know for sure if we can. :thumbs-up-sign-emoji-modifier-fitzpatrick-type:)


Carl_R_A
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I'm in the UK and mine is the HT-J4500 for the list.

tiddles1
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i'm in the Uk and have a HT 4500 to go on the list too. 

cup-of-tea
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Minew seems to be a sub-model... HT-J4530

Alison40
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HT-J5500 also in the UK please can you add me to the list 

fishybob
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Hi all - well this is fun isnt it!

in the UK and my BD-J5500 doing the same as all the rest. repeatedly booting and scanning for a disk. Not on long enough to get to menus. Was connected via cable to internet. Was working fine to a few days ago. Reset (hold Eject down for 5 secs or something) attempted by no change.

Would appreciate some positive response here from Samsung :smiling-face:

Jules01
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HT-J4550 here in uk 

AlexG3
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Mine is the HT- J5550/XU

I'm in the UK

Cycling between "No Disc" and "Load" every few seconds.