18-06-2020 02:18 PM
Although I've had it a good few years, never having a problem with it, my home cinema system is throwing a fit. It seemed to start when the blu ray/ dvd drawer wouldn't fully extend. I gently pulled it and inserted the disc and it seemed to work okay. The next day, when I switched it on, it now cycles through "LOAD", "No DISC" repeatedly, even when trying to use "D in", "AUX" or any other setting. I've disconected the drive from the rest of the unit, no difference. I've reset the unit whilst it was in stand by mode, nothing. It's not dirty inside, all very clean looking. Anyone know what's going on... Please help.
I've looked over the net all to no avail.Solved! Go to Solution.
22-06-2020 06:54 AM - last edited 22-06-2020 06:57 AM
Hi it's an Ht-j5500 very similar to yours, it's not a button but it's a solder or pin inside the reader
22-06-2020 06:57 AM
At least there is some news online
Maybe this can be useful :
Article Golem (in German )
https://www.golem.de/news/home-entertainment-samsungs-blu-ray-player-versagen-den-dienst-2006-149200...
Article ZDNet
https://www.zdnet.com/article/samsung-blu-ray-players-are-rebooting-in-a-loop-and-nobody-knows-why/
Article TheVerge
https://www.theverge.com/2020/6/20/21297854/samsung-blu-ray-problems-ssl-firmware
Article Digitaltrends
https://www.google.com/amp/s/www.digitaltrends.com/home-theater/samsung-blu-ray-players-malfunctioni...
Article Engadget
https://engt.co/2Clw3XX
Article Kukturegeek (en français 🇫🇷)
https://kulturegeek.fr/news-199514/lecteurs-blu-ray
22-06-2020 07:49 AM
Have had the same problem with my HT-J5550W / EN since last Thursday.
Support currently only provides the following information:
We are working to find a solution as soon as possible.
22-06-2020 08:09 AM
https://twitter.com/AlisonBrannon2/status/1274960584283435008?s=19
Added to Twitter this is ridiculous that nothing is being done/commented by Samsung.. I had a dm from Samsung twitter account saying they were not aware of an issue but an engineer will look into it #samsungfail
22-06-2020 08:27 AM
I Have 2 x HTJ5500 which I use as home cinema surround sound system and as a sound system in my home bar. The first system went down on Friday so I grabbed my other unit and that had the same fault the following day, so I new something was not right, hopefully we get some resolution at this would be £££ down the drain. I see people selling these units on Ebay currently I am sure they do not know the Blueray is now useless.
22-06-2020 08:43 AM
I am also from South Africa and have the same model as you.
I have tried the ribbon disconnection solution and it doesn't work. That solution is for when you have a faulty button panel - that's not the case here.
22-06-2020 09:26 AM
Hi. I have the same problem. I have same model J4500 but I don´t know how to reset it. Can you explain me, please, how to do it?
Best regards
22-06-2020 09:39 AM
22-06-2020 09:41 AM
Switch off the unit. Then press stop button for 10 sec.
It's not going to help anyway
I have the same unit.
22-06-2020 10:13 AM
Same problem here..