Hi folks...
You're right, it IS no coincidence, check out the forums in America for this, it's worldwide, people posting from all over Europe, Australia, it's worldwide and affects several Samsung Bluray players and home cinema's, same day, same fault.
been dealing with Samsung direct twice today, was referred to a company in Glasgow for repair, told it was a £60 callout, declined, called samsung back and told them I won't be paying, they said I need to as it's out of warranty...
Argued the point that YES it is out of warranty BUT this isn't a component failure or breakdown through negligence/misuse, explained it was Samsung themselves who did this, their actions not ours so they can render my just over 2yrs old Home Cinema sys obsolete at the send of an update and i'm meant to smile and agree to pay for it??
Have explained about the thousand I and many other households have spent on tech including a £2500 65" samsung TV i got 7 months ago, will that be rendered useless by an update after only 2yrs??
Gave the Microsoft Xbox 360 story from over a decade ago, how users consoles were getting mass breakdowns and Microsoft done the right thing, sent prepaid DHL boxes for us to pop console in box, send to MS, they repaired and returned within 28 days.
Explained that if no action, I won't be buying a singke Samsung product in my lifetime ever again and i'm guessing we can count on the thousands upon thousands of owners experiencing exact same fault.
Samsung said that unfortunately they still cannot do anything as it is outof warranty and I would need to pay.
Ok, i'll pay for a new system if they don't offer a solution in coming weeks, have logged complaint and have ref number, suggest you guys do the same.
Oh now this is just a wee theory going around guys but it carries serious weight!..
North Korea destroyed the Liason Office on the North/South Border using the B word devices, look it up on sky or bbc news, blew it up...
When? Thursday 18th, same day all of our devices turned into bricks...
Apparently it was a hack and the update was sent through by North. Read it up.
Get your complaint in, get a ref, get those numbers up, post on Facebook as I have (if it's resolved I will update post to say they have done the right thing, if not, simple message, I will relay samsungs answer I was given, no warranty, no repair, unless you pay.... FOR SAMSUNGS NEGLIGENCE NOT OURS!)
And from there, Sony and LG are going to find their profit margins increasing generously over the coming years when we start replacing TV's and sound systems..
Best of luck guys and @Samsung! Acknowledge us, you're keeping tight lipped, notice on your official facebook page, on the search bar, put in phone, washing machine, tablet etc, we get a return, pop in Bluray or home cinema and all of a sudden you don't have any results to show us???
Smells like a cover up to avoid consumers turning away. Do the right thing and put out a statement.
