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HT-J4500 home cinema, cycling on and off repeatedly.

(Topic created on: 19-06-2020 10:22 PM)
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scotchbaz
Navigator

‎18-06-2020 02:18 PM

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Although I've had it a good few years, never having a problem with it, my home cinema system is throwing a fit. It seemed to start when the blu ray/ dvd drawer wouldn't fully extend. I gently pulled it and inserted the disc and it seemed to work okay. The next day, when I switched it on, it now cycles through "LOAD", "No DISC" repeatedly, even when trying to use "D in", "AUX" or any other setting. I've disconected the drive from the rest of the unit, no difference. I've reset the unit whilst it was in stand by mode, nothing. It's not dirty inside, all very clean looking. Anyone know what's going on... Please help.

I've looked over the net all to no avail. 

1,076 REPLIES 1,076
CJM13
Explorer

‎19-06-2020 09:28 PM

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I heard that Samsung customr service was ***** and now i believe it. I really cant see them sorting this out, they dont really seem all that bothered about it so i'me considering ordering this tomorrow. £399

SonyBDV-E4100 1000-watt 3D Blu-ray Home Cinema System

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AndreBR
First Poster

‎19-06-2020 09:34 PM

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In response to lg13mza
same here, don´t think it is coincidence.
ArielStiefel
Student

‎19-06-2020 09:38 PM

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In response to mgomezb
Yo estoy en Barcelona, me acaba de pasar esto mismo. És cíclico. Tiene toda la pinta que la cagaron con el Firmware, porque está pasando en todos los modelos HT y otros más.
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JamesAllen72
Explorer

‎19-06-2020 10:04 PM

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In response to Shamous1984
@Shamous1984 wrote:

I have the same problem started yesterday  but just a note here that makes it a little bit more than a coinsidence is that I have 2 of the same units in my home and now both of them are out with the same problem.  HUM?  sounds like some kind of kill to me to get consumers to replace older products.  I sure hope that they have a fix for this because I dont have the cash right now to replace half of my entertainment systems in my home.  This makes me so angry because I have all samsung tvs (4 of them) and samsung products in my home because I have always been a loyal customer to them.  I have also had this exact same problem about 2 1/2 years ago with my first unit. wich I replaced and now again with 2 of them at same time.   

I agree wholeheartedly!  Not too long ago, if you didn't have a Sony TV, you didn't really have a TV.  Nowadays, it's all about Samsung and LG.  They've worked hard to earn their reps and it really would be a shame to see Samsung lose all of their credibility (and their company) because of a stupid ploy to get people to buy new BD players.  It would be just as bad if they lost us as customers because they refused to make this right when clearly this is on their heads.  These units are mostly (if not all) out of warranty and for Samsung to stonewall us at this point, referring to the length of the warranty would be horrible business and a fatuous mistake on their part.  Besides, I REALLY am spoiled by surround sound and don't really trust anyone who says a soundbar is "just as good" as 5.1, 5.2, 7.1 or 7.2 surround.  I would have upgraded to a 4k BD player months ago, if I could have just found one that also was integrated into a home theater system, but all I could find was individual players and salesmen who were more than happy to show me all of the nifty receiver/speaker "home theater" systems to buy WITH the BD player.  I'm PERFECTLY happy with my my HT-J4500!  Even though I couldn't get Disney+ on it!

CJM13
Explorer

‎19-06-2020 10:22 PM

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In response to CJM13
I heard that Samsung customer service was ***** and now i believe it. I really cant see them sorting this Home cinema problem out, they don't really seem all that bothered about it so i'me considering ordering this tomorrow and i think a few thousand other customers will be doing the same. Thousands of Home cinema systems all crashing at the same time in every country on the planet is a bit suspect.
Sony BDV-E4100 1000-watt 3D Blu-ray Home Cinema System.
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MartinCouf
First Poster

‎19-06-2020 10:24 PM

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In response to scotchbaz

Same here, Czech Republic. Everything was OK till yesterday, today in infinite booting loop :(((

TiagoSanto
Journeyman

‎19-06-2020 10:24 PM

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In response to Nks
The same problem here in Portugal 🇵🇹

I hope Samsung really help us and solve this strange problem!
Mhg2003
Journeyman

‎19-06-2020 10:26 PM

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In response to CJM13

I also saw on another thread Samsung was hacked on the 18th seems coincidental with all the BluRay players going down 

 

https://www.forbes.com/sites/zakdoffman/2020/06/18/genius-hackers-hijack-oxford-university-tech-for-...

Georgey
Pioneer

‎19-06-2020 10:28 PM

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Ht-j5550w The same here.

Check this out https://youtu.be/oW98ke4nxNM

scotchbaz
Navigator

‎19-06-2020 10:39 PM

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In response to Mhg2003
@Mhg2003 wrote:

I also saw on another thread Samsung was hacked on the 18th seems coincidental with all the BluRay players going down 

 

https://www.forbes.com/sites/zakdoffman/2020/06/18/genius-hackers-hijack-oxford-university-tech-for-...

It could very well be a malicious attack by the North Korean government aimed at Samsung due to it being Korean then… The plot thickens.