Help needed

[Shaz m]

I have purchased a used Samsung blu ray player. The BD-8900. When I turn it on it freezes on a freeview channel. No buttons work except the volume, mute, eject tray. I have to turn it off and on several times before it works. It already has 500gb worth of movies and tv shows installed on the hard drive. Any help please?

[Pugs1957]

It probably needs a firmware update but this my prove difficult as the player is over 10 years old.

[antikythera]

There was an issue with bricked BD-8900 after a bad firmware update that was sent out by Samsung. The original owner had the chance to send it back for a replacement. Clearly they didn't and have sold it which is abhorrent behaviour given they knew it didn't work