Has anyone undergone customer service as poor as samsumng?
Below is my experience which I emailed to Samsung Ceo (assuming its not a robot and to try my luck for any response):
I am reaching out to escalate the non-responsiveness of Samsung customer service on a request I raised over 20 days ago. I bought 3 Samsung freestyle projectors on 24-Dec-2024 with a promotion of free battery bases. However, tpdue to unavailability of battery bases at the time of purchase, I had to make a request to Samsung via customer service contact to send me the battery bases as they are now back in stock. Customer service raised a ticket for which I did not recieve any email confirmation as they stated that samsung does not send any emails for any tickets. This implies there is no medium or way for customers to track on a ticket for status. Customer service does not get back to me with any info on this request and I had been calling for status update since the last 20 days to remind constantly. Still I do not recieve any update. I requested to atleast let me know if they will send me batteries or not so I can decide whether to keep the products or return. I do not intend to keep the products without the battery bases as the very essence of the product is to have battery for mobility. Now, since samsung does not respond at all no matter how many times I call or hat via whatsapp, I am stuck with my decision making. I am told by the customer service that the ticket will be resolved but there is no timeline to it and that I simply need to patiently keep waiting. This is extremely frustrating and disappointing for such expensive products to have such bad customer support. Also, erytime I call the customer service there is a different person attending the call and I am required to explain the complate situation again and again. One of the professionals confirmed verbally that they will add to ticket that the customer will need the commitment from samsung to be able to return the products in case the battery cases wont be sent. But i have no proof if this was in reality logged in the ticket as there is no way for me to track the content of the ticket as samsung does not send me notification through emails, I am asked to simply keep calling, whatsapp or just wait for an undisclosed or unpredictable tmeline. This is not a normal and is highly frustrating. I request for either resolving my ticket asap and let me know status with a timeline for resolution or let me know if the ticket wont be resolved so I can decide on sending the items back for refund. Please help as I am in a situation where I am really at a stage to stop buying any products from samsung purely due to customer service issues.
