22-06-2017 12:59 PM in
Not a thing. They don't sell in this country even in their Samsung online shop. I have tried all their suggestions of people that sell parts without luck. Spent ages on the phone but they are really less than helpful.
22-06-2017 01:17 PM in
This is exactly the problem I'm having. I bought the speaker presuming I'd be able to purchase the ceiling mount (shown in the majority of photos of the speaker itself). It's absurd that it can't be found anywhere. Were they ever available?? I've resorted to contacting random people who own an R7 asking if they have one.
The way the room is set up means the only way it will really fit is by the ceiling mount. I may send it back.
22-06-2017 05:00 PM in
If you bought them recently, I would send them back. I'm so annoyed but had the speakers for a while now. I have them configured for surround sound with a curved Samsung TV speaker and they don't sync up when all attached as surround sound. Wish I never bought them to be honest. Expensive rubbish which goes for their Support Team as well.
07-12-2017 11:49 AM in
samsung know full well that people think they can buy the stands and mounts when they buy the speakers, its a case of false advertiseing, im going to look for legal advice on this and try and sue samsung
07-12-2017 11:51 AM in
i would advise sending the speakers back, samsung will never sell the stands or ceiling mounts, they only put the pictures on with the speakers so they can sell the speakers, its a rip off