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ATMOS Netflix on HW-Q70R and QE65Q90RAT

(Topic created on: 11-05-2020 06:49 PM)
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webiflex
First Poster
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Set up 

QE65Q90RAT TV with HW-Q70R soundbar using HDMI connection.

Problem

Netflix app allows dolby ATMOS and works correctly through soundbar but for some reason ATMOS dissapears after a week and we have not changed anything in Netflix or TV settings. This is resolved with a TV reset but keeps happening. 

 

Any suggestions / help please 

 

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CarlH
Moderator
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Hi, @webiflex. Can you tell me which software version you're TV is running? This can be found in Settings > Support > About this TV > Software information. Also, IS the Soundbar up to date too? You can check this using the SmartThings app on your phone. 

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webiflex
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Hi Carl

Details are :

Soundbar shows Plugin Version 2.2.65 

Tv software version T-MSMDEUC-1356.2 , B6970101/070204,BT- S

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