Anynet/HDMI-CEC and ARC not working

[Motta33]

Hi there,

I have this problem for over a month now.

I have a Samsung TV model UE49MU8005 connected to a Pioneer Receiver model VSX-LX302. Everyhting is well connected, as far as i know, TV firmware is 1210.8.

Tv is connected through a recent HDMI cable (UHD, ARC, etc etc) from the ARC output of the receiver to the ARC input of the TV (HDMI 4). Anynet is on.

When I disconnect the cable and connect it again, it starts identifying the source on the TV and it always says "unknown source" so i have to manually configure the tv remote. After it detects my Receiver, turns it on and off ok, and finishes the connection. Everything seems ok. But the problem starts here:

- The sound does not come out through HDMI from the TV if I select an app from the hub. Neither it does if it's connected to the antenna of the tv.

- I have sound from the cable box and from a PC both connected to the receiver.

- The receiver has CEC on but it the sound is not there. When I disconnect the CEC on the receiver and connect it again, it starts searching for CEC devices but the answer is "no CEC device"! Although the TV is connected of course..

- Anynet stops working too, it doesn't control my receiver when this is happening.

- This bug goes on and off. It works sometimes, other times it doesn't. It seems that theres is some problem in the TV that disconnects automatically HDMI CEC, and then it just doesn't come back.

- I changed cables, update firmwares, disconnected everything and waited, then connected again, called Samsung support and they just don't seem to know what I'm talking about... The problem always persist.

Frankly, I'm considering returning the TV. It's new and for the price it should NEVER cause such hassle.

This is about something that should work perfectly and is not doing so. And it seems that everyone at Samsung knows the problem exists, they just don't know how to solve it... (according to the countless discussions about this topic, at least at the US community..).

Please help!

Regards

[Motta33]

I have this problem for over a month now.

I have a Samsung TV model UE49MU8005 connected to a Pioneer Receiver model VSX-LX302. Everyhting is well connected, as far as i know, TV firmware is 1210.8.

Tv is connected through a recent HDMI cable (UHD, ARC, etc etc) from the ARC output of the receiver to the ARC input of the TV (HDMI 4). Anynet is on.

When I disconnect the cable and connect it again, it starts identifying the source on the TV and it always says "unknown source" so i have to manually configure the tv remote. After it detects my Receiver, turns it on and off ok, and finishes the connection. Everything seems ok. But the problem starts here:

- The sound does not come out through HDMI from the TV if I select an app from the hub. Neither it does if it's connected to the antenna of the tv.

- I have sound from the cable box and from a PC both connected to the receiver.

- The receiver has CEC on but it the sound is not there. When I disconnect the CEC on the receiver and connect it again, it starts searching for CEC devices but the answer is "no CEC device"! Although the TV is connected of course..

- Anynet stops working too, it doesn't control my receiver when this is happening.

- This bug goes on and off. It works sometimes, other times it doesn't. It seems that theres is some problem in the TV that disconnects automatically HDMI CEC, and then it just doesn't come back.

- I changed cables, update firmwares, disconnected everything and waited, then connected again, called Samsung support and they just don't seem to know what I'm talking about... The problem always persist.

Frankly, I'm considering returning the TV. It's new and for the price it should NEVER cause such hassle.

This is about something that should work perfectly and is not doing so. And it seems that everyone at Samsung knows the problem exists, they just don't know how to solve it... (according to the countless discussions about this topic, at least at the US community..).

Please help!

Regards

[Onefinerico]

I have same issues aggravating

[kraM1t]

But Samsung support has never heard of this issue guys, it doesn't exist 

😂

[Raspel]

Right, never...
See my mail from 19. nov. 2012 19:48
And I wrote to Samsung with new TV in 9. jan. 2018 10:15 again..., sorry, NEVER.

[tintexas199x]

How about all of us with issues getting together and filing a class action lawsuit against Samsung for this issue?

[decadentdave]

Lol so I just got a check from the Sony Playstation Class Action lawsuit for $3.67.  Not worth the time or trouble and won’t fix the problem.

[kraM1t]

It's just so annoying being ignored. I'd say let's write to BBC Watchdog but I don't think it's a big enough issue for them to take up, they usually only care about stuff like this when it bricks the TV or whatever.

Nobody got any contacts at popular Tech channels or Samsung?

[dipurser]

I have a 2018 QLED 9 series QN55Q9F and having issues, this TV was £2200 and now I cannot connect to anything. this is ridiculous. even a DVD player needs to connect to TV for Video and and to speakers for Audio. how can that be?!?!?!? 

[MrSaiyed]

For AV reciever  with Samsung TV users:

Connect another HDMI cable from TV to reciever - I had free slots on both - The primary AV to TV remains connected of course. This will fix the  Anyney/CEC issue. Any cheap HDMI  cable would do the trick. TV should turn off/on with AV or via any devices connected to to the receiver, Apple Tv, Roku etc. Good luck!

[decadentdave]

I have 2 HDMI cables going from my receiver to the TV.  One is the ARC channel and the other is regular HDMI receiver out to the TV.  Still doesn’t work.

[MrSaiyed]

Try disconnecting from ARC to via a video source (Dvd) to test.