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Original topic:

Anynet/HDMI-CEC and ARC not working

(Topic created on: 29/03/19 15:29)
Motta33
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Hi there,

I have this problem for over a month now.

I have a Samsung TV model UE49MU8005 connected to a Pioneer Receiver model VSX-LX302. Everyhting is well connected, as far as i know, TV firmware is 1210.8.

Tv is connected through a recent HDMI cable (UHD, ARC, etc etc) from the ARC output of the receiver to the ARC input of the TV (HDMI 4). Anynet is on.

When I disconnect the cable and connect it again, it starts identifying the source on the TV and it always says "unknown source" so i have to manually configure the tv remote. After it detects my Receiver, turns it on and off ok, and finishes the connection. Everything seems ok. But the problem starts here:

- The sound does not come out through HDMI from the TV if I select an app from the hub. Neither it does if it's connected to the antenna of the tv.

- I have sound from the cable box and from a PC both connected to the receiver.

- The receiver has CEC on but it the sound is not there. When I disconnect the CEC on the receiver and connect it again, it starts searching for CEC devices but the answer is "no CEC device"! Although the TV is connected of course..

- Anynet stops working too, it doesn't control my receiver when this is happening.

- This bug goes on and off. It works sometimes, other times it doesn't. It seems that theres is some problem in the TV that disconnects automatically HDMI CEC, and then it just doesn't come back.

- I changed cables, update firmwares, disconnected everything and waited, then connected again, called Samsung support and they just don't seem to know what I'm talking about... The problem always persist.

Frankly, I'm considering returning the TV. It's new and for the price it should NEVER cause such hassle.

This is about something that should work perfectly and is not doing so. And it seems that everyone at Samsung knows the problem exists, they just don't know how to solve it... (according to the countless discussions about this topic, at least at the US community..).

Please help!

Regards

289 REPLIES 289
MJPROB
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Well I changed my Telus TV box to the new 4k TV box and now my ARC works fine! I also upgraded the internet at the same time.

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QLED2
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Update to my earlier post:

I've given up on Samsung ARC support for now. 

Understand that if Dolby 5.1 audio is all you want/need back to your audio receiver, then Optical Digital audio cable is the best stable connectivity out of your TV back to either Pioneer/Yamaha/Onkyo. I have all 3 and they all work flawlessly. 

 

However, if you, (like me) want Dolby Atmos support for up to 5.4.1 audio signals back to or thru your receiver, then there is only one short-term solution... Go find a super high-end HDMI 2.2 Compliant silver coated cable.. I spent $349 for the Audio Quest "Chocolate" 5m HDMI cable on Tuesday, and it fixed my 4K Sync issues. 

 

My updated Config is now:

Roku Ultra 4K streaming box connected via Monster Black  Platinum Ultra HDMI 1m cable into

Onkyo TX-NR787 HDMI Input 3

Onkyo Main HDMI Output connects to 

Samsung 75q65fn Input 4 via Audioquest Chocolate 5m HDMI Cable. 

 

The Audioquest chocolate features 2.5% silver coating around a solid copper conductor with double shielding. Apparently, this made all the difference.  I'm happy enough for now knowing that I can finally get a stable 4K 60 frame connection thru my Onkyo to my Samsung, while hearing the full Dolby Atmos soundtracks with my 5.3.1 speaker setup.

 

Once connected, the Roku auto-magically recognized the Samsung TV thru the Onkyo as 4k 60 capable. It's important to note that it did NOT pass the HDR test. So, if HDR full spectrum extended color support is really important, then this is still a "Failure to communicate." 

 

I'm happy enough for now knowing that I can finally get a stable 4K 60 frame connection thru my Onkyo to my Samsung, while hearing the full Dolby Atmos soundtracks with my 5.3.1 speaker setup.  I no longer have to worry about hoping and praying that the ARC Connection works each time I turn on the system to Roku.

 

I didn't mention this, but I also already have a Logitech Ultra One all in one remote with WiFi Hub that sends IR and Network based commands to all devices, as needed. So, the Caavo remote control center wasn't really an option for me, as it would still have required an ARC Connection back thru the Samsung TV to the receiver. And that would put me back to square one... 

 

I hope this update and testing helps the rest of you, even if it simply validates your fears that you WILL want to go drop a couple $Hundred on a super high-end, low latency 18Gb or better premium HDMI cable to connect your receiver to your Samsung. They are very finicky (as we know) and speed/throughput and latency determines the difference in passing the 4K connection test with stability.

 

Good luck fellas. 

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QLED2
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Actually if you're only using the HDMI-4 Connector for ARC out connectivity to a Soundbar or AV Receiver, that seems stable. I have another yt" Samsung TV connected to an LG Dolby Digital sound bar and it works flawlessly. 

 

I also installed my neighbor's Samsung QN75Q6FN 75" to his LG Dolby Atmos Soundbar via the ARC connection using a 1m Monster Black Platinum cable. It has been stable for about 3 weeks now.

 

So, the Samsung TV seems to have an issue when using a less than 27Gb ultra premium HDMI cable of minimal length, or when ARC audio function is the only use of that specific HDMI connection (again, this is not optimal when using a AV receiver as your HDMI switcher, yet still want to be free to use the TV Tuner or built-in apps for greater than Dolby 5.1 audio connection.

 

The optical Digital (TOSLINK) connector is preferred from the TV to a Soundbar or AV Receiver, if you only need up to Dolby 5.1 audio functionality.  

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AmericanOppa
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How is your ARC working?  Still Stable?  I have to reset the power on my QLED 65FN about every three days to reset the ARC.  I am only using HDMI 4 with an external Pioneer Amp.  What is so agravating is the fact that Samsung is well aware of this issue yet does not acknowledge the problem, dispite the fact that it is a very common problem.  My TV is only Two months old and I am still holding out hope that Samsung will fix this issue through software or firmware updates. If not, I can see a Class action law suite possibility since they continue to sell the product with a well known flaw and are not addressing the problem.

Nothappyhere
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I made the mistake of buying 2 Samsung TVs a 8000 series and a qled, both have ARC issue and requiring frequent power down resets.   And yes I am using the proper hdmi cable.   Never had these issues with my older non samsung tv.

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Kevster
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Still working fine going on 1 and half months now. I only use the arc hdmi 4 port at the tv and only have an Xbox one plugged into the Av receiver. 

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Motta33
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Hi,

I totally agre with you. This silence from Samsung starts to sound really badly...

I don't even know if they read the posts at all, but if I was at Samsung and read all these posts - and what they represent in money spent and non-happy costumers - I would certainly be worried.

Although I managed to have my problem kind-of fixed, with a workaround, I'm not happy with it.

And let's remember that a TV is a basic good, intended to work for everyone all over the world, whether they are connoiseurs and patient enough to do what we're doing, or nothing of the sort, from 10 to  80 years old..

Let's go for the class action. Maybe then they'll look at it!

Regards,

Motta33

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bob1057
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John,  I just bought the caavo, and have an onkyo Tx-rz720 to a samsung Q65f.  im having a similar issue where the caavo loose the cec to the onkyo?  can you run down your tv settings and onkyo setting for me?

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john022662
Explorer
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Hi Bob,

Below is the basic set-up

 

All components (Roku, X-Box, Blu ray/streamer) are connected to the Caavo.

The Caavo is connected to the DVR to the Blu Ray input

The Samsung TV is connected to the DVR (HDMI Out) and HMDI Input 1 on the TV. I do not use the ARC or CEC from the TV to the AVR or visa/versa so this connection does not need to be to the HDMI that supports ARC

I also had issues with the Onkyo to Caavo HDMI-CEC and just set it up to use the IR Blaster. 

The Caavo to DVR and Caavo to TV communication is all with the IR Blaster

It works perfect.

The problem with HDMI CEC is that not all commands from one to device to another are accepted or programmed. The Onkyo system uses the most basic CEC progamming available and is quite generic. 

 

Hope this helps.

 

John

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AmericanOppa
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I believe you find that you only need to remove the AC power to both your TV and Onkyo for about 30 seconds to do the job. No need to disconnect your HDMI cables.  After you plug your units back in, you will need to power up both your receiver and TV seperatly.  I start with the TV and then the Receiver.  The TV then detects the Receiver and HDMI audio is restored. I can then use the Apps and the ARC once again works ... At least for a few days until the whole thing needs to be repeated.  Get yourself a power strip that you can easily switch on/off when this happens or a WiFi plug that you can plug your power strip into to remotely swich the power off/on.  Still waiting for a fix from Samsung.

TW4T50N
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Just bought 75NU7100 and spent hours rewiring the receiver and TV in excitement. I thought I was going stir crazy; checked all ports were correct, gone through every menu option on both my Pioneer VSX-930 and the TV and couldn't find anything!

 

Did a few Google searches of enabling ARC etc in case I was being stupid, then stumbled across this unfortunate thread of disappointment. Gutted that my outgoing Samsung had no issues to be replaced with this massive headache. Hard reseting the TV and receiver do nothing, although I can clearly see the TV trying to connect to the receiver with the blue loading circle (as my outgoing TV did).

 

Is the optical solution the only real permanent solution to this problem? No direction from Samung at all? Not looking forward to pulling all this back out and having to redo the wiring once again...

Edit: in the meantime, optical cable on order to at least get 5.1 back from the TV. I can at least still use Dolby Atmos from my Xbox One X to the receiver and video out to the TV.

paul1277
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@TW4T50N wrote:

Just bought 75NU7100 and spent hours rewiring the receiver and TV in excitement. I thought I was going stir crazy; checked all ports were correct, gone through every menu option on both my Pioneer VSX-930 and the TV and couldn't find anything!

 

Did a few Google searches of enabling ARC etc in case I was being stupid, then stumbled across this unfortunate thread of disappointment. Gutted that my outgoing Samsung had no issues to be replaced with this massive headache. Hard reseting the TV and receiver do nothing, although I can clearly see the TV trying to connect to the receiver with the blue loading circle (as my outgoing TV did).

 

Is the optical solution the only real permanent solution to this problem? No direction from Samung at all? Not looking forward to pulling all this back out and having to redo the wiring once again...

Edit: in the meantime, optical cable on order to at least get 5.1 back from the TV. I can at least still use Dolby Atmos from my Xbox One X to the receiver and video out to the TV.


Problem with optical is it is only 5.1 Dolby digital,  a and DTS,  not Dolby digital+ or 7.1, and can pass through Atmos. That is why you need the arc to work and if it does not,  it could be a faulty tv. 

TW4T50N
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@paul1277 wrote:

@TW4T50N wrote:

Just bought 75NU7100 and spent hours rewiring the receiver and TV in excitement. I thought I was going stir crazy; checked all ports were correct, gone through every menu option on both my Pioneer VSX-930 and the TV and couldn't find anything!

 

Did a few Google searches of enabling ARC etc in case I was being stupid, then stumbled across this unfortunate thread of disappointment. Gutted that my outgoing Samsung had no issues to be replaced with this massive headache. Hard reseting the TV and receiver do nothing, although I can clearly see the TV trying to connect to the receiver with the blue loading circle (as my outgoing TV did).

 

Is the optical solution the only real permanent solution to this problem? No direction from Samung at all? Not looking forward to pulling all this back out and having to redo the wiring once again...

Edit: in the meantime, optical cable on order to at least get 5.1 back from the TV. I can at least still use Dolby Atmos from my Xbox One X to the receiver and video out to the TV.


Problem with optical is it is only 5.1 Dolby digital,  a and DTS,  not Dolby digital+ or 7.1, and can pass through Atmos. That is why you need the arc to work and if it does not,  it could be a faulty tv. 


5.1 from TV to receiver is fine as I won't be watching anything that outputs more than that directly from TV.

 

My logic was to use the Xbox One X to output 4K Atmos content to the receiver for decoding as 5.2.2, utilising the 4K pass-through to play video output on the TV through the standard HDMI input on the TV (supports HDCP 2.2 at both ends).

 

I may have gotten my understanding of how the Atmos and pass-through work wrong? (I hope not as I'm out of options then). 

paul1277
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@TW4T50N wrote:

@paul1277 wrote:

@TW4T50N wrote:

Just bought 75NU7100 and spent hours rewiring the receiver and TV in excitement. I thought I was going stir crazy; checked all ports were correct, gone through every menu option on both my Pioneer VSX-930 and the TV and couldn't find anything!

 

Did a few Google searches of enabling ARC etc in case I was being stupid, then stumbled across this unfortunate thread of disappointment. Gutted that my outgoing Samsung had no issues to be replaced with this massive headache. Hard reseting the TV and receiver do nothing, although I can clearly see the TV trying to connect to the receiver with the blue loading circle (as my outgoing TV did).

 

Is the optical solution the only real permanent solution to this problem? No direction from Samung at all? Not looking forward to pulling all this back out and having to redo the wiring once again...

Edit: in the meantime, optical cable on order to at least get 5.1 back from the TV. I can at least still use Dolby Atmos from my Xbox One X to the receiver and video out to the TV.


Problem with optical is it is only 5.1 Dolby digital,  a and DTS,  not Dolby digital+ or 7.1, and can pass through Atmos. That is why you need the arc to work and if it does not,  it could be a faulty tv. 


5.1 from TV to receiver is fine as I won't be watching anything that outputs more than that directly from TV.

 

My logic was to use the Xbox One X to output 4K Atmos content to the receiver for decoding as 5.2.2, utilising the 4K pass-through to play video output on the TV through the standard HDMI input on the TV (supports HDCP 2.2 at both ends).

 

I may have gotten my understanding of how the Atmos and pass-through work wrong? (I hope not as I'm out of options then). 


Yep that will work and the Xbox will pass through atmos from Netflix.  

I would think about if you have a faulty arc and if so it is worth getting it sorted. 

TW4T50N
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Completely forgot about the 4K content on Prime and Netflix. Will use the Xbox apps instead of TV ones.

It's a good point, taking the issue at face value as being the same as everyone here rather than considering actually being faulty! See what they say on Monday I suppose!
john022662
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Hi TW4T50N,

My advice is to either take the Samsung TV back and get a Visio or LG or use the solution I have written about in a few earlier posts. Essentially, I do not rely on the TV to do anything but display a picture (and provide sound  when the AVR is off and passing sound through). This requires using something like a Roku for all your Smart TV Functions. Your XBox1 may be just right.

 

To reduce the complexity and get all and then some of the CEC capability, I use a Caavo Control Center (universal remote on steroids). I have all my devices plugged into the Caavo, the Caavo pluggend into the AVR, and then the AVR picture sent to the TV. Works perfect and I get all the Dolby Atmos sound I want, great picture, all the apps I want, and a really easy to use interface.

 

Hope this helps. To the best of my knowledge, the ARC and CEC issue remains.

 

Best Wishes,

 

John

Cid33
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hdmi due to hdmi 1.4 bandwith limitations

When arc arrived it only supports

 

dolby digital and dts @  5.1  24bit 48khz. 

Pcm @ 2 ch 96k

Dolby digital+ 6.1

(some tv and netflix uses dd+bfor a decoded atmos signal)

And incompatibility like this occurs.

 

With hdmi 2.1 we are getting Earc  (extended arc) wich can bitstream all formats. hdmi 2.0 can be upgraded via software to add Earc to hdmi 2.0 hdcp 2.2

So you are lucky onkyo might bless you with a firmware. 

 

My onkyo is not so lucky. You can check their support forum they have a list of recivers that will get uppgrades.

 

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Ola20
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Same here, I have 75" Q9, when I turn on my TV it doesn't automatically turn on my home theatre, I always have to do it manually. I am sure this problem is from Samsung because I started experiencing this issue when I moved from my Sony to Samsung. I am sure I have everything set up correctly but just won't work automatically. 
Raspel
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My opinion.
Turn OFF HDMI CEC, don´t try solve that kind of SAMSUNG PROBLEM, buy LOGITECH HARMONY ELITE (https://www.logitech.com/en-us/product/harmony-elite).
When you have to buy HDMI 2.1 and above cable (what I did), waiting for new firmware (without succes), you spend much more money and time for nothing.

Home appliances:
3pcs AR9..., UE65MU7002, BD-H6500, UE46F6510, Galaxy A50.....
(Onkyo TX-RZ830, TX-NR-709 and 701, NVIDIA Shield, VU+ SOLO 4K, PS3...)
nicheplayer
Apprentice
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@AmericanOppa wrote:

I believe you find that you only need to remove the AC power to both your TV and Onkyo for about 30 seconds to do the job. No need to disconnect your HDMI cables.  After you plug your units back in, you will need to power up both your receiver and TV seperatly. 


This is the process I've been using for the past couple weeks after setting up a new Onkyo NR585 and Samsung QN49Q6F. It's a real bummer. Guess it's time to go write that Amazon review for the TV....

john022662
Explorer
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I agree nicheplayer... I would use the "power off method" and install an internet enabled smart switch (like GE for Smartthings). However, I really could not rely on the ARC/CEC working for more than 10-15 minutes (longest it worked was 5 days) and then having one of my family members try to use the system, or using the system when it went south. I have older teenagers and they think they can fix anything so when it went south, they changed everything trying to make it work and it just got worse.

 

Since I have stopped trying to have any functionality from the ARC/CEC, the system has not skipped a beat. However, I did need to spend an extra $100 for the solution. And yes..... Samsung has many review sent in by me that give them the lowest score possible for their QLED TV's (with exception of an amazing picture).