23-11-2020 02:47 PM in
I performed the update recently and would like confirm my versions numbers if anybody has also updated their HW-Q80R. The numbers displayed for me are:
Has anybody tried updating the HW-Q80R models to the latest firmware update?
Should the firmware version numbers displayed be the same as the Q90R model apart from the RR RL which it doesn't have - because I have seen some members in the community who have made the update to the Q90R models. If anybody can confirm it would be greatly appreciated.
21-12-2020 02:02 AM - last edited 21-12-2020 10:11 PM
Oke for all those in this situation, same here..
IMHO it is related to the values for S/W (and RR/RL, for those with the q90), seems like a partial update fail and this is why:
I recieved my soundbar and all worked fine, i got it to replacement my yamaha yas-109 with 'compatibility' issues that now seems to be nothing more then that i am the proud owner of 3 f&#^ed-up hdmi cables but that is a diff story all together. During the installation i connected and reconnected the soundbar and the woofer a few times, all fine.
Then i did the software update.. and something went odd.. i got a notice that it was updated, but it wasn't shown. Only after restarting the smartthings app (maybe to soon? ) it indeed showed 1016.9.. so happy it worked, finally after a month of hassles.
2 days later i unplugged the subwoofer to give it a diff place.. and it stopped working even though t was still connected..
When testing the test single the subwoofer worked.. just not when playing music (through wifi, as i have only bad hdmi-cables, the one good cable i have is packed with the yamaha to be returned as they send the wrong type (cheaper one)
After a factory reset (in a different way then i found online) under guidance of samsung, the subwoofer is no longer connecting to the soundbar itself, so this really only made things worse, not better.
Solution according to samsung.. repair of the soundbar and apparently they can't do this online, even worse the can't even do this at my place, they have to come and pick it up and repair it at there service location, this all because a wrong software update.. ofcourse i can contact the dealer and get it swapped over, but really it isn't broken.it's just a software issue with the risk of the same thing happening again.
Personally i find this unacceptable and also odd that no one from samsung here has commented on this. it is kinda a serious issue. Next time.. i feel it is a good thought NOT to update through smartthings but only through usb, again just IMHO.
Hope the above helps some of you and might even draw the attention of someone from samsung.
Kind regards Matthieu
ps: A day later i found myself being able to reconnect the subwoofer again, never the less the software has not been changed so this W: 0033.0 and S: 0033.0 issue seems to be unrelated.
21-12-2020 08:26 AM in
Having experienced how dodgy the SmartThings app can be while simply adding the soundbar to its list, I update everything through USB including my TV as I don't trust an app that starts out like that. Most of the time the update isn't available on SmartThings as soon as it is online anyway. I'm sure for many people the updates through the App work fine. But when I go for the USB method, at least I can trust that I've done everything best I could and it was all under control.
The one thing I'd wish we could do, is downgrade a firmware, for troubleshooting. Plus Samsung stepping up their game and releasing changelogs with their updates.
21-12-2020 08:57 AM - last edited 21-12-2020 08:59 AM
Ok to be more specific : i have a Q80R and the rear speakers (8500S i think ?)
I updated to 1012.6 using smarthings and also reset the settings to factory default.
I usually calibrate the channels using a soundmeter and a test dolby bluray that send test tones to each speaker.
This time when the tones should have went to the rear speakers they do not, i heard them from the bar itself, not from the rear.
However i do hear some sound from the surround supeakers during movies, but it's very low and sounds like a virtual surround or something, i can't explain but something is definitely wrong with this update...
I was hoping to fix the low rear volume but it's worse than ever.
Please Samsung do something !
21-12-2020 12:21 PM in
@ Janitorus: well yeah i found that out the hard way, wish i would have known ahead though, but it didn't and went for the 'easy' way.
@ Lenini: what are your M,B,H,FD,W,S values? specifically the W and S ofcourse?
21-12-2020 03:17 PM - last edited 21-12-2020 03:19 PM
Po aktualizaci se zadní reproduktory připojily, ale nebylo nic slyšet. Musel jsem se znovu připojit (mám SWA 9000S). Postupoval jsem podle pokynů pro první připojení k soundbaru.
21-12-2020 04:29 PM in
I have this :
Seems ok, i linked again both the subwoofer and rear speakers, now it seems to be working as it was before.
There's no differences in rear speaker levels, i read a few Q90R users saying that it was much louder, not on my Q80R with 9000S surround speakers.
People are complaining for years about this level problem, i can't believe they fixed it for Q90R users and not for the other soundbars...
21-12-2020 08:36 PM - last edited 21-12-2020 10:07 PM
@ Lenini: How did you manage to link the subwoofer again !?!
update: actually i managed it myself now too.. doing the same as yesterday.. day without power might have helped.
still the software is still W: 0033.0 and S: 0033.0 which isn't the way it is supposed to be. did try to update the subwoofer but to no avail. So that what i was initial sure about a link between this and that seems to be a wrong assumption.
22-12-2020 10:10 AM in
After the update, the rear speakers connected, but nothing was heard. I had to reconnect (I have a SWA 9000S). I followed the instructions to connect to the soundbar for the first time.