Hello,
This is for everyone following this thread.
I own one of the first 90R system builds and like many, have had a whole host of issues.
Here are the big ones:
1)The sound bar was stuck on firmware 601.2 and neither the USB or SmartThings app would recognize or apply an update; there have been 2 updates since release.
2)The sub and satellites would intermittely drop off forcing me to cycle their power (essentially unplug them...) when it came time to spin some movies or shows from my BD player. There were occasions where the sub & sats would lose connection in the middle of use, but that was rare.
3)Samsung support would repeatedly make me jump through hoops to reset/insert the USB stick/etc etc etc whenever I contacted them - and I did so more times than I care to admit. Their troubleshooting steps were completely useless and wasted my time. They would also generate case numbers that either disappeared or were closed with no notification.
Lastly, they promised follow-up via email or a return phone call numerous times that didn't materialize.
Considering the price-point of this top-line model, I've been completely shocked how poorly executed my support experiences have been. Until recently...
I was finally granted a service ticket and had the unit shipped to the third party N.J. service center. They turned my repair around very quickly. They diagnosed the issue as "Won't recognize network" - which seems strange to me but whatever. They replaced both the WiFi module and the Main PCBA (think of it like the motherboard). The unit was returned to me with 1008 firmware and I prompty ran SmartThings and it updated smoothly. It's now at 1010.5.
I ran through the Test Tones mode - that's a nice feature btw - and all was good. I then checked the complete firmware module status and the sub & satellites were still at 133. The update process for those is important to do after you update the sound bar's firmware and it's not automatic - from what I can gather. Following those manual steps carefully and pay attention tot he red LEDs on each unit. Once the update process starts, the subs gets it first, followed by the the L rear and finally the R rear. Don't be in a hurry, it takes a good 5 to 10 minutes to completely updates all three components.
M - 0128.0
B - 1010.5
H - 0051.0
FD - 0040.0
W - 0240.0
S - 0136.0
RR - 0136.0
RL - 0136.0
I'll report back on how my particular sub & satellites discconnection issues have faired ...
