Hi Manbo,
welcome to the official Samsung Italy Community.
May I ask if you started experiencing this kind of problem following a specific event?
Could you please send me a screenshot of the error message provided by Samsung Members?
Is your device currently updated to the latest available software version?
Also, have you tried to check if, by connecting the device to a different car, it is connecting correctly?
You can quickly check for a software update by proceeding as follows:
- Settings
- Software Updates.
First of all, considering the type of problem, I suggest you to proceed with a backup of all your data and a reset of the device to factory data, so as to rule out any software conflicts that may cause the anomaly.
To support you in these operations, I suggest you check out the following links:
- Backup: https://www.samsung.com/it/support/switching/
- Restore factory data: https://www.samsung.com/it/support/mobile-devices/come-si-effettua-il-factory-reset-nel-mio-disposit...
I would also like to inform you that, as soon as you have restored the device, it will be necessary to test the operation of the device and check if the anomaly is still present, without restoring the previously made data backup.
Keep me updated, I remain at your disposal.
Have a nice day!
