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Originalthema:

Wired AKG headphone issue - USB connected/disconnected loop - charge works fine

(Thema erstellt am: 27-07-2023 01:35 PM)
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Manbo
First Poster
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Hi everyone,

I have this issue where i plug in my wired headphones into my Samsung s20+ but they will not connect and i can't listen to music. I thought maybe the headphones are broken so i bought new ones but still the same issue. I can charge my phone and use USB to transfer data without any problems - only the headphones are not working and Android Auto.

I already force stop and cleared data and cache of following apps: android auto, android system, USB C headset and USB settings.

Samsung Members recognize the error but cant say me what is wrong.

Can anyone help me?

Best regards
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1 Antworten
Danilo_L
Expert
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Hi Manbo,

welcome to the official Samsung Italy Community.

May I ask if you started experiencing this kind of problem following a specific event?

Could you please send me a screenshot of the error message provided by Samsung Members?

Is your device currently updated to the latest available software version?

Also, have you tried to check if, by connecting the device to a different car, it is connecting correctly?

You can quickly check for a software update by proceeding as follows:

  • Settings
  • Software Updates.

First of all, considering the type of problem, I suggest you to proceed with a backup of all your data and a reset of the device to factory data, so as to rule out any software conflicts that may cause the anomaly.

To support you in these operations, I suggest you check out the following links:

I would also like to inform you that, as soon as you have restored the device, it will be necessary to test the operation of the device and check if the anomaly is still present, without restoring the previously made data backup.

Keep me updated, I remain at your disposal. 

Have a nice day! 

Danilo
Samsung Community Expert
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