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Original topic:

Xcover 4 Touch sensitivity is seriously bugged.

(Topic created on: 19-06-2017 08:22 PM)
Emmanouil
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So.I bought this phone a month ago and i am very frustrated with nthe situation.
The screen misses the touch contact if i hold the tap for more than 5 seconds. Playing a game is not possible. The touch sensitivity is very bad even with gloves mode on and the problem seems to get worse when the touchwiz is gaining data size like folders and widgets.
The problem exists on all other xcover 4 but when the device is after a factory reset the problem is barely noticable by many.

 

Here's a link from complaining costumers in Germany and there are more.

https://www.android-hilfe.de/thema/samsung-galaxy-xcover-4-touchscreen-bedienbarkeit.831989/

The device is barely usable and im not planning of using it if this problem persits.

Is Samsung willing to make anything about cause from my understanding no one in Samsung knows about this.

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18 REPLIES 18
anec
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Seit zwei  Wochen besitze ich das Xcover 4. Seit einer Woche nur Probleme mit der Bedienung. Auf Werkseinstellung zurück setzen, bringt  auch nichts.

Das Gerät ist unbrauchbar. 

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riskioso
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I have reset to factory settings several times and the problem still persists. Playing a simple backgammon game is impossible as the screen freezes every few moves. I can testify that the x-cover 4 is a c****y phone.

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Emmanouil
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Emmanouil
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After all it was a hardware fault not software. Samsung in Greece replaced ips lcd and digitizer and it works perfect now.

The problem is that the issue is very hard to locate.

 

Send them  the device and tell them that the device is not working with gloves at all witch is advertised to do. so they can test the sensitivity this way.

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anec
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Habe mir jetzt ein anderes geholt. Bis jetzt läuft es.

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DragoLoco
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hello, after the update a few days ago the touchscreen has resumed working perfectly without going to assistance ... so I assume the problem was software.

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Cora99
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riskioso
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This latest os update seems to have solved my issue as well. I'm finally starting to enjoy a functioning rugged phone
anec
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Bei mir läuft alles Bestens, mit dem zweiten Gerät 

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