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Transfer photos from phone to sd card problems

(Topic created on: 05-12-2017 12:35 PM)
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Vicky67Merrett
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Good day

Last night I was transferring my photos and videos from my phone to my sd card to make space. Everything was fine until suddenly this little message appears very briefly saying something about unable to move photos not synched to samsung cloud. Cant give complete message because it doesn't stay on the screen long enough for me to read it properly. I would appreciate some help

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deveauwelle32
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Try to sync the files from your phone to computer again, if the problem is still exist, just find a Samsung assistant tool to help you transfer files to SD card. Samsung Kies will help you.

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deveauwelle32
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Try to sync the files from your phone to computer again, if the problem is still exist, just find a Samsung assistant tool to help you transfer files to SD card. Samsung Kies will help you.

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Vicky67Merrett
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Thanks for your help.

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VincentRav
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I'm sorry but i don't quite understand. How do you sync the files to the computer? As for Samsung Assistant tool, where do you found this tool? I searched my phone but I didn't found that kind of tool anywhere. Thankyou.

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