Jwck1994 have you tried to call Samsung live representative? but my question is "did you passed your checks? - Pre-order In time - Make sure you send the proper pictures and details of the phone that is required - Call and ask your provider for all your links and details about your free claim. i just registered my 21ultra last night and i got straight an answer as i have to wait 7 days for the verification and after i will be notified if i am eligible for the claim. but since i have provider the phone in the period of the claim i should be fine same as you.
Hi Jack, lsent off all my stuff for the claim a shortly got an email confirmation they had received it. They said they would let me know within 7 days if they needed anything else. Once passed it can take upto 45 days for it to reach me (apparently!) Hope that helps.