Hi there, I can’t seem to find an answer on this anywhere so was hoping for some guidance. I have been using a Smart Tag plus for a few months but recently when I leave my house (marked as a safe space) I get an alert to say the tag is not near me. This seems to be the opposite of the feature. I have tried resetting the tag and my safe spaces (I have 2) but still keep getting an alert.
I have a new theory on this. I've noticed that every time I'm out of Bluetooth range of the tag it alerts me. If I go back onto range, all good but the minute I'm outside of 10m again I get the alert. I suspect the minute I'm out of range it acts as expected when I'm outside of a safe place but because it's no longer attached to the Samsung network (even in my safe places) it's alerting me. Seems like a fundamental flaw in design really
Not sure about that. The reason I have a doubt is that the tags I use that are incorrectly triggering whilst in my safe place, are showing up correctly on the location map (as being in the safe place). It feel like a fundamental but easily fixed software bug but is anyone at Samsung ever going to find out about this issue!?
In my case, both tags have been left in the safe place with two other (switched on and connected) samsung devices present. Have also been there when no other samsung devices are present. Makes no difference, it still alerts.
Latest update is my tag now notifies every few minutes whilst both in my safe place and when I'm no more that 5 meters from the tag! It's become utterly pointless using it
