Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Smart Tag 2 reporting battery low after a few days.

(Topic created on: 01-12-2023 08:30 PM)
2774 Views
tee33thomas06
Journeyman
Options

I have the new smart tag 2 model. I bought the 4 pack and picked it up directly from the Samsung store in NYC. 3 of the tags work as advertised. One of the tags battery reported low after 3 days then stopped working. I purchased new Duracell 2032 batteries and this device went through both batteries each about 3 days of runtime before reporting low battery. This is one of the black tags in the pack. I think there may have been some type of manufacturing defects that rolled over from last gen as this was an issue previously and is still happening on generation 2. What is the resolution to this issue Samsung? Is Samsung going fix, replace, refund or will they just ignore?

10 REPLIES 10
-Robot-
Samsung Members Star ★
Options
Why don't you take it back to the store? Or speak to support
0 Likes
GoanGeek
Samsung Members Star ★
Options
The Tags will show low battery in cold climates.
0 Likes
KholaI
Moderator
Moderator
Options

Hey @tee33thomas06 

Sounds a little odd, in comparison to the other three that are working fine. I'd definitely advise getting in touch with the store so they can look into this with you.

0 Likes
Percy2468
First Poster
Options
I'm on my third tag 2 and all the batteries are almost flat after 2-4 weeks!!
spence84
Apprentice
Options

Same here 2 dead tags in 2 weeks, don't they test these bloody things before putting them in to production. It's over a lot of forums, samsung is the worse company on the planet to deal with too.

tee33thomas06
Journeyman
Options

I was told I can't return it because it is apart of a pack of 4. I explained that the other 3 are working just fine. The attendants further explained it is standard practice to not accept an individual because it was apart of this 4 pack. So basically I would have to bring every tag back to this store in order to get the one defective tag 2 replaced. This is not an acceptable solution to my problem especially because they sale them individually.

0 Likes
-Robot-
Samsung Members Star ★
Options
What's the difference in return 1 or 4? no difference as long as you get working tags

I don't understand you point tbh, Samsung are willing to take them back and replace them. It's their process, its annoying yes but either way their process, so either return them all or don't
0 Likes
tee33thomas06
Journeyman
Options

Actually the Samsung store associates were unwilling to take them back. They told me the return was more than 14 days after purchase so they couldn't accept them even if I had all 4 for the return. I told them I was out of country and handled the matter as soon as I got a moment to. When the faulty tag 2 indicated low battery I had it changed then 3 days later the same low battery happened again. After the 2nd attempt with same result I figured Id take it back and ask for another tag. The troubleshooting burnt my time and once I realized it was a faulty device and got the opportunity to go into the samsung store this is the reasoning I was presented with. Seems like a bad practice especially with the number of people that have the same issues with the Tag 2s. This is the consequence of being a good Samsung customer I guess. I am going to contact support to see if there is anything they can do but so far no real resolution to the issue.

0 Likes
tee33thomas06
Journeyman
Options

I think it may be a production line error somewhere. Quality control and testing or fabrication but definitely a reoccurring event. I own a total lf 6 of the new smart tags a one has caused me all of my issues with the other 5 working as marketed.

0 Likes