I was using the earbuds the other day and bother were working. I let it do a software update that I was putting off. Today I tried to use them and found the right side extremely lower then left. I use the right more often since that is my better ear. I saw post about resetting, connecting to another device. I tried them with no luck.
Sorry I did clean the buds pior to posting. I check them every time I use them. I just tried the find ear buds. It keeps muting the right one. I tried to unmute and it just goes back.
Yes I still am.
You have gone through all the troubleshooting steps on this, @Realrf77. I would recommend visiting your closest Samsung Support Centre now so that a Samsung engineer can inspect the Buds and proceed with a repair if necessary. You can find your closest one here.
My second time going through this. Some time after the update ... there is NOTHING that can be done. Switching back to APPLE.
Do you still have the same issue? Did you take the earbuds to any Samsung Center. My earbuds are doing exactly the same.